International Assistance Service*

Care where you are

*IQOS Care Plus Terms & Conditions apply.

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, the IQOS Team is only a click away.

A gold IQOS DUO and a mobile on a couch
Woman checking her mobile with a IQOS device on the table

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, the IQOS team will help you. If you are eligible for device replacement and you are in a country where IQOS is available, a replacement will be arranged for you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. IQOS Care Plus Terms and conditions apply.

Available in over 50 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers over 50 countries across five continents. 

Girl with a flight ticket, an IQOS device, a passport and a luggage
Gold IQOS DUO on a laptop

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from the international assistance service, when you're away.*

*IQOS Care Plus Terms & Conditions apply.


Something we haven’t covered?

There are several ways you can reach out for support.

Use the live chat

Chat with IQOS Experts  in real time. Just send them a message and get your questions answered.

Chat Now

Connect on Facebook

Feel free to message with any questions and get them answered.  9.00 - 19.00

IQOS Facebook Page

Send a tweet

Tweet your questions to get them answered. 9.00 - 19.00

Tweet IQOS

Send an email

Send your questions, they'll be answered shortly.

Email IQOS

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQs


Visit the IQOS Customer Care channel

IQOS Youtube channel