International assistance

Get support when you're away from home.

A person with a Jade Green IQOS ILUMA PRIME Holder and Pocket Charger in a full wrap.

With you wherever you go

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only ever a call away. 

Two people comparing jade green and bronze taupe IQOS ILUMA PRIME devices..

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply. 

A moss green IQOS ILUMA Holder in a person's hand.

Available in over 65 countries

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

A person placing a jade green IQOS ILUMA PRIME Holder into a Pocket Charger covered with a full wrap.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Get international assistance

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat with the IQOS Experts in real time. They’re available every day. Just send them a message and they’ll say hello within seconds. 

Let's chat


Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Visit our Facebook page.

Send us a tweet

The IQOS Twitter account is available every day from 9.00 - 19.00. Tweet us your questions and we’ll get back to you as soon as we can.

Tweet us

Send us an Email

The IQOS inbox is never too full. 

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Check our FAQs.