Warranty & Replacement of Bonds Devices | IQOS United Arab Emirates

BONDS by IQOS warranty has got you covered

Register your BONDS by IQOS device for extra benefits.

Explore BONDS by IQOS warranty.

We design and build devices with care. Your device comes with a 1-year warranty*.

	What's covered:
	Device malfunction: We'll fix factory faults occurring during the warranty period.
	Eligible replacement: Your device will be repaired or replaced.
	Your remaining warranty will be transferred if you upgrade or gift your device to another adult user.

	What's not covered:
	Normal wear and tear, such as scratches and dents, etc.
	Accidental damage on your part.
	Theft or loss of your device.
	Support for non-genuine parts.

Note: The full list and details of items not covered under BONDS by IQOS warranty are in the downloadable user documents below.
*BONDS by IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.

For warranty coverage at no extra charge, simply register your eligible BONDS by IQOS device online (proof of purchase may be required) within 30 days after purchase – it's FREE!

1 extra year of warranty coverage for manufacturer defects.
International assistance when you travel in more than 90 countries where IQOS operates.

What's covered:

What's not covered:

Device malfunction: We'll fix factory faults occurring during the warranty period.

Normal wear and tear, such as scratches and dents, etc.

Eligible replacement: Your device will be repaired or replaced.

Accidental damage on your part.

Your remaining warranty will be transferred if you upgrade or gift your device to another adult user.

Theft or loss of your device.

Support for non-genuine parts.

View warranty terms and conditions and support services available.

	Your BONDS 2 by IQOS device is covered with:
	1 year BONDS by IQOS warranty.

	User documents and useful links:
	BOND 2 by IQOS Warranty Card			User Guide				Safety Warning and Instructions

	Got a device issue?
	Start online troubleshooting to self-diagnose BONDS by IQOS issues.

	Your BONDS 2 by IQOS device is covered with:
	1 year IQOS warranty.

	User documents and useful links:
	BOND 2 by IQOS Warranty Card
	User Guide
	Safety Warning and Instructions


	User documents and useful links:
	Start online troubleshooting to self-diagnose BONDS by IQOS issues..

FAQs.

Every BONDS 2 by IQOS device comes with a 12-month warranty from the date of purchase. That doesn´t need an activation.

If your device is registered, simply check the device details already linked to your profile. You can also reach out to us via online chat, in-store, or phone, and we’ll help you.

No - registration is optional, and you can use the device without registering. Although, registering your BONDS 2 by IQOS device will make the support process easier in case your device develops any malfunction or need a replacement and still is within warranty.

You can register your device on your profile on iqos.com

The BONDS 2 by IQOS device does not require a full charge to work, however we recommend to fully charge it before the first use with the supplied charging cable and compatible AC Power Adaptor* for approx. 120 min.

*Since AC Power Adaptor is not supplied, you can either buy an IQOS™ AC Power Adaptor at IQOS™ stores or use a certified AC Power Adaptor (with the safety certification mark) that:

• delivers 10W (2A, 5V)

• Safety Certification Mark is indicated on the power adaptor by by PSE conformity symbol

When a non-compatible Power Adaptor is used, Status Lights blink slowly and charging may take longer than 2h.

USB cable for IQOS Originals DUO is compatible with BONDS™ device