Care you can count on
First steps
Learn how to use, clean and charge your IQOS device to enjoy the best IQOS experience.
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Complete Service: professional device care
Get professional maintenance for your IQOS device either in any IQOS Experiential Space or from home.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS device.
Accidental damage coverage
If you accidentally damage your IQOS device, we'll replace it so you can continue enjoying your IQOS moments with one less thing to worry about.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement.
Software upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest software.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
