Care you can count on.
First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
Your personal IQOS ILUMA ONE coach
Enjoy one-to-one support as you get set up with your IQOS ILUMA ONE device with your personal IQOS coach.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA ONE device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.
*Terms and conditions apply
International assistance for your IQOS ILUMA ONE
Get support on holiday or a business trip. We're only ever just a call away.
Software upgrade for your IQOS ILUMA ONE
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest software.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
