Care you can count on.
We’re by your side as you take the next step on your journey with IQOS.
Need a hand?
Try IQOS obligation free
In-store guided trials, introduction to TEREA variants, guidance and support.
Try an IQOS device at home obligation free.
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
Explore our curated selection of TEREA variants.
Get support
Get all-round support from the moment you choose IQOS.
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
Online troubleshooting tools for you to fast-track fixing your device.
*Services available upon device registration. Terms and conditions apply.
Join IQOS Friends
As a trade partner, you have access to trade partner events and IQOS DISCOVERY Bundles and the opportunity to be rewarded.*
Get rewarded for introducing your friends** to the better alternative than continued smoking. To earn, all you need to do is answer their questions on IQOS and refer them to earn R200*** in vouchers from Takealot, Sorbet, Uber and IQOS.
Join IQOS Friends today and discover just how rewarding being a member can be.
* Terms and conditions apply.
** Adult who would otherwise continue to smoke or use other nicotine products.
*** A referral is successful when your adult smoker friend purchase and registers an IQOS for the first time in South Africa. All referrals must be legal age smokers and you must receive your friend's consent before referring.
Got a question?
Find the answer in our FAQs
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time.
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Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.