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Blue Breeze IQOS Iluma I Mid Devices and Charger on a desk

IQOS ILUMA I
Care you can
count on

IQOS ILUMA I
Care you can
count on

Person holding a Blue Breeze IQOS Iluma I Mid Device

First steps

Learn how to use your IQOS ILUMA i device and find quick tips.

Breeze Blue IQOS ILUMA  I Mid holder and devise on turquise background

FAQs

Find a response to your most common questions.

Midnight Black IQOS ILUMA  I Mid holder and devise on table

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.

Person holding a Breeze blue IQOS Iluma I Mid device

International Assistance

Get support when you're away from home.

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Store locator

Find your nearest IQOS kiosk or IQOS Partner store

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Phone

Call us on
+27 (0)800 043 387
Monday - Friday
08:00 - 19:00

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We promise to reply 
within 72 hours

IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

Visit Important information.