Care you can count on.
First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
IQOS Expert support for ILUMA
Enjoy one-to-one support as you get set up with your IQOS ILUMA device with your personal IQOS coach.
Self-diagnose your IQOS ILUMA
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only ever just a call away.
Software upgrade for IQOS ILUMA
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest software.
Want to chat?
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