Care you can count on.
First steps to start with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Your personal IQOS coach for IQOS ILUMA PRIME
Enjoy one-to-one support as you get set up with your IQOS ILUMA PRIME device with your personal IQOS coach.
Self-diagnose your IQOS ILUMA PRIME
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.
Accidental Damage Coverage for your IQOS ILUMA PRIME
If you accidentally damage your IQOS ILUMA PRIME device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.
International assistance for IQOS ILUMA PRIME
Get support on holiday or a business trip. We're only ever just a call away.
Software upgrade for IQOS ILUMA PRIME
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest software.
Want to chat?
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