IQOS ILUMA i
PRIME
Care you can
count on
IQOS ILUMA i
ONE
Care you can
count on
First steps
Learn how to use your IQOS ILUMA i PRIME device and find quick tips.
FAQs
Find a response to your most common questions.
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Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Accidental Damage Coverage
Get a complimentary device replacement if your IQOS ILUMA i PRIME is accidentally damage. This is limited to 1 device replacement and does not apply to other IQOS ILUMA i device types (additional terms & conditions may also apply).
International Assistance
Get support when you're away from home.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we will direct you to your nearest store for a device replacement. For support while in South Africa contact +27 (0)800 043 387.
Want to chat?
We're here for you in-store or at your fingertips. You choose.
Visit our page to chat to other IQOS switchers and experts.
IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
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