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First steps
Using your IQOS VEEV is easy. Learn how to use.
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IQOS App
Download the IQOS App to explore more benefits.
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International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
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Accidental damage coverage
If you accidentally damage your IQOS VEEV device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
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YAP
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Local
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll say hello within seconds.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from xx to xx. Tweet us your questions and we’ll get back to you in a flash/minutes.
Tweet usNo question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQGive us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Get in touch
