Your first steps

Your first steps

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

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Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device. 

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Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

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IQOS Care Plus

If something happens to your IQOS device, we will replace any of its parts for free so that you can enjoy great moments with IQOS at any time.

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Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware in the IQOS app. Log in required. 

I want to update

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find store

That’s not all. There’s more useful information in our IQOS VEEV User Guide.

Our IQOS VEEV User Guide will let you delve deeper into how your device works and how to use it.

Download our IQOS VEEV User Guide

Woman sitting at the pc with IQOS VEEV in her hand



Let's fix your device

Something we haven’t covered?

There are several ways you can reach us.

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

Use our live chat

Chat to our IQOS experts in real time. They are available Monday to Friday 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00. Give them a message and they’ll say hello within seconds.

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Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

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Send us an email

Write to us. Our inbox is never too full.

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