Back all questions

What should I do if my VEEVBA doesn’t work?

What should I do if my VEEBA doesn’t work?


If your device doesn’t work, it may be related to one of the following reasons:

  • Battery is depleted: No LED turning ON
  • Device error: The LED lights up for 2s or more or the LED turns on while puffing but no vape.


After use, VEEBA devices must not be disposed together with household waste. Return your used VEEBA, for recyling. Learn more at - iqos.com


What do the lights on my VEEBA Vaping Device mean?


VEEBA is designed for simplicity and convenience of use. A simple LED lighting system shares updates on battery status. The LED will turn on while you puff to indicate the device is working.

  • Device is ON: The LED will turn on while you puff to indicate device working
  • Battery depleted: LED will pulse 10 times and switch off
  • Battery depleted: No LED turning ON
  • Device error: The LED lights up for 2s or more means device malfunction
  • Device error: or the LED turns on while puffing but no vape

Was this information helpful?

Glad to know this article helped

Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours

  • Monday to Friday 8am to 10pm
  • Saturday and Sunday 10am to 6pm