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IQOS ILUMA Common Questions

How long will my tobacco experience last with IQOS ILUMA?

Your experience will last up to 6 minutes or 14 puffs, whichever comes first.

 

What are the best storage conditions for the new IQOS ILUMA heated tobacco device? 

Your IQOS ILUMA works best between 0 - 40℃, and TEREA tobacco sticks taste best when you keep them at room temperature. Here are a few storage tips:  

  • Keep your device away from water, direct sunlight and heat. 

  • Don’t leave your device in a hot place, like inside a car, because the lithium-ion battery and electric circuit board could be damaged or significantly deteriorated. 

  • To ensure the best taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and TEREA sticks to low temperatures for a long period of time. 

  • Store IQOS ILUMA and SMARTCORE STICKS in a clean, dry, cool place. 

  • Do not expose IQOS ILUMA and SMARTCORE STICKS to high humidity conditions or direct sunlight. 

  • Do not use SMARTCORE STICKS that have been exposed to excessive heat or moisture. 

 
Additional information: 


In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g., in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:  

  • Lower performance of the aerosol 

  • Not enough energy to match the (per tobacco stick) designed usage duration (up to 6’ or 14 puffs, whichever comes first). 

 

What’s special about IQOS ILUMA PRIME’s design? 

The IQOS ILUMA PRIME is our premium device, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminium body with a leather or fabric wrap on the pocket charger.  
 
IQOS ILUMATM is designed to be used only with SMARTCORE STICKS. Do not use IQOS ILUMA and TEREA SMARTCORE STICKS with previous IQOS generations, as this may cause damage to your device.

Do not ingest or disassemble TEREA SMARTCORE STICKS. This product contains a sharp metal part, which can cause serious injury if swallowed.  Keep out of reach of children and pets.

For more details, please refer to the Important Information section at iqos.com.

 

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