Care you can count on.

Create an IQOS account, register your device, unlock your extended care and support.

Register now

Man unboxing a new IQOS 3 DUO


Try IQOS for £10

Get a brand new device and 4 packs of HEETS tobacco sticks.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

HEETS range

Explore our range of HEETS tobacco sticks.

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Shop now. Pay later

Enjoy convenience and flexibility with a range of payment options from Klarna.

Learn more about Klarna

Buy now and pay in 30 days or in 3 equal interest-free instalments.

Terms and conditions apply.

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Get support

Get all-round support from the moment you choose IQOS.

IQOS how-to's

Learn how to use, clean and charge your IQOS.


Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Customer care

Get support 7 days a week from our dedicated team.

See all support services

*Services available upon device registration. Terms and conditions apply.

Two women looking at a light blue IQOS device


Enjoying IQOS? Some things are even better shared.

Refer a friend

Help a smoker friend* leave cigarettes behind and take the first step towards a smoke-free future.

Ask a friend

Ask a friend to refer you so you can start your IQOS journey  smoke free future.

Got a question?
Find the answer in our FAQs.


Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

Live chat

Click here to chat with us.


Reach out to us via Facebook.


Call us: 0800 432 0000


Contact us via Twitter.

For the quickest response we recommend Live Chat or Phone.
Click here to email us and we'll get back to you in 24 hours.