Care you can count on.


Create an IQOS account, register your device, unlock your extended care and support.

Register now

Man unboxing a new IQOS 3 DUO

Try

Try IQOS for £10

Get a brand new device and 2 packs of HEETS tobacco sticks.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

HEETS range

Explore our range of HEETS tobacco sticks.

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Shop now. Pay later

Enjoy convenience and flexibility with a range of payment options from Klarna.

Learn more about Klarna

Buy now and pay in 30 days or in 3 equal interest-free instalments.

Terms and conditions apply.

Man working at laptop, one hand on IQOS device on table

Get support

Get all-round support from the moment you choose IQOS.

IQOS how-to's

Learn how to use, clean and charge your IQOS.

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Customer care

Get support 7 days a week from our dedicated team.

See all support services

*Services available upon device registration. Terms and conditions apply.

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Refer a friend

With our referral program when you recommend IQOS to an adult smoker friend*, you can both be rewarded.

Learn more about refer a friend

*Adult smokers who would otherwise continue to smoke or use other nicotine products.

Got a question?
Find the answer in our FAQs.
 

FAQs

Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

Live chat

Click here to chat with us.


Facebook

Reach out to us via Facebook.


Phone

Call us: 0800 432 0000

Twitter

Contact us via Twitter.

For the quickest response we recommend Live Chat or Phone.
Click here to email us and we'll get back to you in 24 hours.