Frequently Asked Questions
Start using your IQOS ILUMA by following a few simple steps:
1. Insert the TEREA stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second.
2. You can start using your device once the Holder vibrates and the lights stay fixed.
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the Holder will vibrate with the light(s) pulsing white.
4. Dispose of the stick immediately after you’ve used it, simply remove the stick from the Holder and dispose of it in the most environmentally friendly way possible.
5. Insert the Holder in the charger for recharging.
To reset your device, place the Holder in the Pocket Charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.
There are couple of ways you can check how many uses you have left. Either on the Holder itself or by checking the Pocket Charger with the Holder inside. Here’s how: Checking on the Holder: Tilt the Holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only. Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use. You’re all set to begin your tobacco experience.
Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level: • 4 WHITE lights mean the battery is fully charged • 3 WHITE lights mean up to 75% battery life remaining • 2 WHITE lights mean up to 50% battery life remaining • 1 WHITE light means up to 25% battery life remaining.
YELLOW blinking lights displayed on the Holder: This means the battery is depleted and the Holder needs to be recharged. It's pretty fast, IQOS ILUMA holder recharge times are:
• 1’ 50’’ for 0-1 Use*
• 3’ 25’’ for 1-2 Uses*
• 5’ 15’’ for 0-2 Uses*
*Please refer to the battery degradation section. RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device. WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between >0°C/<40°C.
It’s quick and easy to charge your device but remember, it’s safer to use a power adapter and charging cable designed for IQOS ILUMA (power adapters available for purchase separately). It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking (pocket charger not included with IQOS ILUMA ONE). The holder recharge times are:
- 1min 50s for 1 use*
- 3min 25s for 1-2 uses*
- 5min 15s for 0-2 uses*
- and 10min 05s for its first charge out of the box*
*Please refer to the battery degradation section.
Yes, but only with the charging cable and power adaptor designed for IQOS 3 generation.
To ease and elevate your experience, IQOS ILUMA is packed full of new advanced features.
Autostart.
Once your TEREA stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.
If your IQOS ILUMA doesn't start on its own then please:
• Check that you’re only using TEREA sticks
• Make sure they’re being placed in the right direction in the holder
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times.
If the Holder starts on its own without a TEREA stick inserted then please follow these steps:
• Place the Holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times.
Remember, you can start your tobacco experience manually by inserting your TEREA stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you. Alternatively, you can reach out to us through our Call Center.
The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently. Unfortunately, wraps are not covered by the warranty.
Our most refined and advanced device ever, the IQOS ILUMA PRIME is styled to the last detail. You can get it for R1 999.
The IQOS ILUMA device offers a familiar design with an enhanced tobacco experience and has an RSP price of R899.
For an RSP price of R599, you can get an IQOS ILUMA ONE, which has an all-in-one design which is ideal for on-the-go moments.
Those who are IQOS Friends or who sign up to our IQOS Friends trade programme* will have the opportunity to explore available TEREA flavours by purchasing IQOS Discovery Bundles (includes an IQOS ILUMA device and any 2 TEREA packs, minimum of two different variants).