Frequently Asked Questions
YOUR IQOS ILUMA i DEVICE
IQOS ILUMA i ONE™ is our latest innovation in heating devices that offers a range of advanced features for a clean, seamless and more flexible experience than before.
IQOS ILUMA i ONE™ is all-in-one pocket-sized solution to use on the go and it offers:
- Consistent experience with 20 consecutive uses without recharge
- You may get 4 extra puffs with FlexPuff feature (FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used). FlexPuff feature can be activated/deactivated at an IQOS store/kiosk or IQOS Partner store.
- AutoStart/AutoStop feature
IQOS ILUMA i ONE™ are designed to be used only with SMARTCORE STICK™.
Available in 3 colours: Breeze Blue, Leaf Green, Midnight Black.
IQOS ILUMA i ONE™ is not risk free and provides nicotine which is addictive.
Please see the Important Information for more details.
The serial number of the device represents a fourteen-character code. The serial number is placed on the back of the device.
- Turn on the device - press and hold the Button for 4 seconds, then release; Status Lights will turn ON slowly.
- Slide the cap to open.
- Insert SMARTCORE STICK™ to the line on filter until the device vibrates and lights pulse.
- Preheating starts automatically (AutoStart), or, by pressing the Button for 1 second.
- 2nd vibration and Status Light stays fixed - you can start using.
- During the use, Status Light will indicate remaining time.
- To signal the last 30 sec or last 2 puffs, the device will vibrate once with one light pulsing white.
- Remove SMARTCORE STICK™.
- Slide the cap back to close.
IQOS ILUMA i ONE™ is equipped with AutoStart/AutoStop feature.
The experience will stop automatically if the SMARTCORE STICK™ is moved or removed from the device.
Before first use, fully charge your device with a compatible AC Power Adaptor (5V, 2A, Type C output) and USB-C charging cable from an electrical outlet.
A full charge takes approx. 90 min (1h 30 min)
IQOS ILUMA i ONE™ does not require a full charge to work, however we recommend to fully charge it before the first use.
To check the charge level, short press the Button. Status Lights will turn ON to indicate battery level:
- ◦ 4 LEDs = more than 75% charged
- ◦ 1 LED = less than 25%.
- ◦ 1 LED orange triple blink = battery depleted. Need to charge.
To reset IQOS ILUMA i ONE™, press the Button for 7 seconds, then release.
All Status Lights will turn OFF, blink twice, and turn on.
Lights Blink Yellow - Battery depleted, need to charge.
Lights Blink White Twice – device is outside operating temperature range (0°C~40°C).
Lights Blinks Red – reset the device. If red light blinking persists -> please, contact us or visit the nearest IQOS™ Store for assistance.