Frequently Asked Questions

Switching on and charging your device.

1. Insert the TEREA stick up to the line on the filter until the Holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second.

2. You can start using your device once the Holder vibrates and the lights stay fixed.

3. To signal the last 30 seconds of use or that the last 2 puffs are left, the Holder will vibrate with the light(s) pulsing white.

4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the Holder and disposing of them according to your local waste disposal regulations.

5. Insert the Holder in the charger for recharging

Your IQOS ILUMA works best between 0 - 40℃, and TEREA tobacco sticks taste best when you keep them at room temperature. Here are a few storage tips:

-Keep your device away from water, direct sunlight and heat.

-Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.

-To ensure the best taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and TEREA sticks to low temperatures for a long period of time.

-Store IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ in a clean, dry, cool place.

-Do not expose IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ to high humidity conditions or direct sunlight.

-Do not use SMARTCORE STICKS™ that have been exposed to excessive heat or moisture.

Additional information: In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:

a. Lower performance of the aerosol

The IQOS ILUMA PRIME is the premium flagship of the new IQOS ILUMA devices and perfect for the most discerning users, with its innovative design and considered use of stunning materials.

For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.

IQOS ILUMA is designed to be used only with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with IQOS devices of previous generations, as this may cause damage to your device.

Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part that can cause serious injury if swallowed. Keep out of reach of children.

The following are excluded from the terms of your IQOS ILUMA warranty:

a. Uninterrupted and error-free functionality of the product. 

b. Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product. 

c. Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product. 

d. Damage caused by misuse, power surge, improper handling, liquid contact or fire. 

e. Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers. 

f. Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer. 

g. Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement. 

h. Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*. 

i. Product containing fully or partially non-genuine parts. 

j. Product for which serial numbers have been removed or altered. 

k. Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided “as-is,” without any warranty.

l. Faults due to improper operation of “autostart” and/or “double-tap” features* that do not impact the functionality of the product. 

Your IQOS ILUMA works best between 0 - 40℃, and TEREA tobacco sticks taste best when you keep them at room temperature. Here are a few storage tips:

• Keep your device away from water, direct sunlight and heat.

• Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.

• To ensure the best taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and TEREA sticks to low temperatures for a long period of time.

• Store IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ in a clean, dry, cool place.

• Do not expose IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ to high humidity conditions or direct sunlight.

• Do not use SMARTCORE STICKS™ that have been exposed to excessive heat or moisture

Additional information:

In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:

a. Lower performance of the aerosol