Which IQOS can
we help you with?

IQOS 2.4 Plus charger lights

Getting started with your IQOS 2.4 PLUS

  1. Press the button on your IQOS 2.4 PLUS Pocket Charger for four seconds until you see a light. No light? Try charging your IQOS with the official IQOS AC power adaptor and cable.
  2. Open the Pocket Charger, insert the Holder, then close the lid. When the small light flashes, your device is charging. 
  3. Take the Holder out of the Pocket Charger then gently insert a HEETS™ tobacco stick into it, being careful not to twist anything.
  4. Press and hold the Holder button. After one vibration, the holder light will slowly pulse. When the light stops pulsing and stays white, your Holder is ready to use. 
  5. When the light starts to fade, it’s almost time to remove the HEETS™ stick. When the light turns off, remove the HEETS™ stick and recharge your holder, ready for next use.
Charging the IQOS 2.4 Plus

Charging your IQOS 2.4 PLUS

  1. Take out your used HEETS™ tobacco stick. 
  2. Put your IQOS 2.4 PLUS Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing. 
  3. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.
  4. When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your official IQOS cable and AC power adaptor to recharge.
Cleaning the IQOS 2.4 Plus holder

Cleaning your IQOS 2.4 PLUS

  1. Wait for your IQOS 2.4 PLUS to cool down then slide the cap off.
  2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
  3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you

How to insert Heets correctly
Inserting your HEETS™ sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your HEETS™ stick into your IQOS 2.4 PLUS Holder, don't twist or force it in.

How to charge your IQOS 2.4 PLUS device
Keeping on top of your battery power

Charging your IQOS 2.4 PLUS Charger daily is the best way to make sure you're never without your IQOS device. Always use the official IQOS charging Cable and Adapter, and use a wall outlet when charging your IQOS device. And try charging it at the same time you charge your mobile phone. 

IQOS 2.4 PLUS battery power on top
Starting up your IQOS 2.4 PLUS device

Press and hold the Holder button once, then release. Once the light stops flashing, it's ready to use.

Still have questions about IQOS?


Chat with us

Message us on our Facebook Customer Care Support page and one of our customer care agents will get back to you in minutes.
Monday to Sunday – 8:00AM to 9:00PM

Let's chat

Email us

Write to us. Our inbox is never too full.

Email us

Call us

Our Customer Care support line connects you directly to an IQOS Customer Care Agent. 
Monday to Sunday – 8:00AM to 9:00PM

Get in touch