Care you can
count on.
Care you can count on.
First steps
Using IQOS is easy. Learn how to use and charge your IQOS, and find quick tips.
Self-diagnose your IQOS
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental damage coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Device replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free*
Firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
First steps
Using IQOS is easy. Learn how to use and charge your IQOS, and find quick tips.
Self-diagnose your IQOS
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Device replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free*
Firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
First steps
Using IQOS is easy. Learn how to use and charge your IQOS, and find quick tips.
Self-diagnose your IQOS
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental damage coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free*
Firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International Assistance
If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Firmware Upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International Assistance
If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Firmware Upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
First steps
Learn how to use and charge your BONDS by IQOS device and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your BONDS by IQOS device.
Accidental Damage Coverage
If you accidentally damage your BONDS by IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*Subject to Terms and Conditions
Something we haven’t covered?
We're here for you seven days a week, 8:00AM to 9:00PM.
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Message us through our Facebook Page.
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Our inbox is never too full. Reach out via email at contact.ph@IQOS.com
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Our phone line connects you directly to an IQOS Customer Care Agent. Call us at #983838.
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Message us through our Facebook Page.
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Our inbox is never too full. Reach out via email at contact.ph@IQOS.com
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PhoneOur phone line connects you directly to an IQOS Customer Care Agent. Call us at #983838.
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