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Frequently asked questions about the IQOS ILUMA trial
If you decide IQOS ILUMA ONE isn’t for you:
1. Simply inform us of your decision to return IQOS ILUMA ONE so we can suspend the automatic final payment and provide you with your returns label. Here’s how to get in touch:
Call: 0800 432 0000
Live chat: IQOS.com
2. Use your returns label to post your trial kit. Please ensure we receive your device within 22 days from the date your order was placed.