What to do if there is no 2nd consecutive experience available?
Applicable only to IQOS ILUMA i PRIME & IQOS ILUMA i. The issue may come from various reasons. Please, check the following:
1. Your device may be in the Eco Mode (Flex Battery feature):
a. In Eco Mode, your Holder will be set for a single use only, lasting up to 6 minutes.
b. In Eco Mode, the Holder will always show one horizontal line (when fully charged).
2. Discharged Holder:
a. The Pocket Charger should be sufficiently charged (at least one solid white light) to allow full charge of the Holder.
b. Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white
3. Dirty contacts:
a. Clean the contacts on the Holder and on the Pocket Charger (the place where the Holder gets in contact with the Pocket Charger)
4. Out of optimal temperature range:
a. The operating temperature range for the IQOS ILUMA i devices is 0°C - 40°C. If used outside of its operating range, an experience could be interrupted or not starting.
b. Bring the device to the optimal temperature range.
5. Battery degraded:
a. If the lights blink 8 times during the experience after 12 months since the purchase – normal battery degrading situation.
b. If the lights blink 8 times during the experience before 12 months since the purchase – eligibility replacement check.
6. Humid sticks:
a. If the SMARTCORE STICKS™ are humid, the device may need to use more energy per use. This may discharge the battery more rapidly.
b. To store your SMARTCORE STICKS™ in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions.
