What to do if the Pause Mode does not work?
Applicable only for IQOS ILUMA i PRIME & IQOS ILUMA i.
Please, check the following as a possible cause of this issue:
• Incorrect manipulation: Open the IQOS Web App and ensure Performance Mode and Pause are turned ON. Activated Pause Mode is illustrated by 2 short vertical lines at the top of the Touch Screen and is activated by swiping down across the entire Touch Screen on the device Holder.
• Pause is already used: Pause Mode is only available for one of the first two experiences delivered by a fully charged Holder (Performance Mode).
• Eco Mode activated: your device has Pause Mode available only in Performance Mode (Flex Battery feature). Pause Mode is not available in Eco Mode.
• Too late in the experience: Pause Mode is only available within the first 3 minutes or 8 puffs of the experience. If you try to active the Pause Mode outside this range, it will not be available.
• Right gesture: the right gesture to activate Pause Mode is to swipe across the entire Touch Screen. This was done to avoid unintentional activation of Pause Mode.
• Battery degradation: Eligibility replacement check as per Fault Tree.
