What to do if the Flex Puff does not work - for IQOS ILUMA i PRIME & IQOS ILUMA i?
Flex Puff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to all adult consumers and/or experiences.
You may face issues with Flex Puff if:
• Pause is activated: ensure Pause is not activated during the experience (swipe down across the Touch Screen) as this would prevent Flex Puff from being activated.
• If you take large puffs, Flex Puff is unlikely to be activated as a lot of aerosol is used during the experience.
Flex Puff is designed to work with the SMARTCORE tobacco sticks.
Sometimes Flex Puff feature may also activate with LEVIA sticks as well. This is normal.
If extra puffs are granted, it is indicated on the Touch Screen by the light going around the ring. The ring will then extend counterclockwise towards the end of the experience.
