Back all questions

What if I want to keep my IQOS device at the end of the 14 days?

If you want to keep your device that’s great news! We will automatically take the payment for the cost of the device chosen (£29 for IQOS 3 DUO) from your account. You will receive a notification with the date in which the payment will be taken but it is typically 25 days from the date of your order. You will also receive email confirmation on the day the payment is taken.
Back all questions

Was this information helpful?

Glad to know this article helped
Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours
Monday to Friday8am to 10pm
Saturday and Sunday10am to 6pm
Other ways to contact us
, size='2048.2048'