What do the Touch Screen signs indicate?
If you see the unusual screen indication, this may indicate one of the below. Applicable only to IQOS ILUMA i PRIME & IQOS ILUMA i.
Screen: 2 vertical lines (one at the top, one at the bottom) alternating side 3x
Issue: Device is out of the operating temperature range
Action: Bring the device to the optimal temperature range (0 – 40°C)
Screen: One or two horizontal lines blinking 8x
Issue: Battery End of Life; One or both experiences permanently lost
Action: Eligibility replacement check
Screen: Letter “E” flashing 3x
Issue: Proximity to magnet affecting device / Device malfunction / Firmware update failed or interrupted
Action: Reset the device
Screen: Number “0” flashing 3x
Issue: Low battery
Action: Charge the Holder by inserting it in a charged Pocket Charger
Screen: no lights
Issue: Holder OFF / Holder discharged / Contacts dirty / broken Holder
Action: switch on the Holder, charge it or clean it. In case of broken Holder, please, contact us or visit the nearest IQOS Store for assistance. Contact us | Device and Services Support | IQOS UK
