Back all questions Troubleshooting

My device delivers a 3rd consecutive experience. Is it normal?

Applicable only for IQOS ILUMA i PRIME & IQOS ILUMA i.

This is a normal situation and may be due to the fact that you use the Performance Mode (Flex Battery feature). In this case, your device may deliver up to 3 consecutive uses without the Pause.

 

Was this information helpful?

Glad to know this article helped

Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours

  • Monday to Friday 8am to 10pm
  • Saturday and Sunday 10am to 6pm