Care you can count on.


Create an IQOS account, register your device, unlock your extended care and support.

Register now

Man unboxing a new IQOS device.

Try IQOS ILUMA ONE for £10

Get a brand new IQOS ILUMA ONE device with 4 packs of TEREA tobacco sticks.

Try IQOS ILUMA ONE at home

Try an IQOS device at home for 14 days and discover the taste of real tobacco heated, not burned.

TEREA range

Explore our range of TEREA variants. 


Woman looking at IQOS packaging

Shop now. Pay later

Enjoy convenience and flexibility with a range of payment options from Klarna.

Learn more about Klarna

Buy now and pay in 30 days or in 3 equal interest-free instalments.

Terms and conditions apply.


Refer a friend.

Better choices feel best when shared, so when you refer an adult smoker friend* to IQOS, we’ll give them more than 30% off IQOS ILUMA ONE or IQOS ILUMA^. You will also get £20 to spend on for every successful referral.

Refer a friend

*Adult smokers who would otherwise continue to smoke or use other nicotine products.^excluding IQOS ILUMA PRIME.

IQOS users enjoying tea while looking at a mobile phone.
Man with phone in one hand, IQOS device in the other who is trying to follow IQOS guidelines

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your IQOS coach*

Enjoy access to  support 7 days a week to help you get started with your IQOS.


Online troubleshooting tools for you to fast-track fixing your device.

Customer care

Get support 7 days a week from our dedicated team.

See all support services

*Services available upon device registration. Terms and conditions apply. IQOS coach service is available to all registered users from 8am-10pm Monday to Friday and 10am-6pm Weekends. If you haven't registered your IQOS yet don't worry our customer care team can help you out.

Friends raise their glasses in celebration.

Enjoy privileges

Be welcomed into a world of exclusive offers and unforgettable experiences, made to inspire you.

Rewards and privileges

Give more than 50% off for your smoker friends and you'll get £20 for you to spend on

Unforgettable experiences

Feel the joy of belonging to the IQOS CLUB member’s community with invitations to experiences, access to exclusive IQOS content, prize draws and more.


Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.



Got a question?
Find the answer in our FAQs.


Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm


Live chat

Click here to chat with us. 




Give us a call on 0800 4320000



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For the quickest response we recommend Live Chat or Phone.