Care you can count on.
We’re by your side as you take the next step on your journey with IQOS.
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Shop now. Pay later
Enjoy convenience and flexibility with a range of payment options from Klarna.
Learn more about Klarna
Buy now and pay in 30 days or in 3 equal interest-free instalments.
Terms and conditions apply.
Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Your IQOS coach*
Enjoy access to support 7 days a week to help you get started with your IQOS.
Troubleshooting
Online troubleshooting tools for you to fast-track fixing your device.
Customer care
Get support 7 days a week from our dedicated team.
*Services available upon device registration. Terms and conditions apply. IQOS coach service is available to all registered users from 8am-10pm Monday to Friday and 10am-6pm Weekends. If you haven't registered your IQOS yet don't worry our customer care team can help you out.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
