You’ve Got a New IQOS Device: What Do You Do Next?

As an adult smoker who’s switching over from continuing to smoke, it’s understandable to have questions about your new IQOS device. So, what’s next? Read this IQOS user guide to help you get started - with answers to questions on how to use IQOS devices, charging IQOS for the first time, which heated tobacco sticks to use and more.

How Does IQOS Work?

As you may know, IQOS is the brand behind a range of heated tobacco products. There are a variety of different devices in its range - including the latest series IQOS ILUMA. How an IQOS device works will depend on the model you have. For example, IQOS ILUMA uses induction heating technology, heating tobacco from the inside, providing a clean and consistent experience. 

It’s important to note that all IQOS products provide nicotine, which is addictive. Nicotine is naturally found in tobacco leaves. It is addictive, but it is not the main cause of smoking-related diseases. It is the smoke produced when a cigarette burns, which is the main cause of smoking-related diseases. IQOS ILUMA does not produce smoke because it heats tobacco instead of burning it. It delivers tobacco taste and satisfaction but with 95% less harmful chemicals compared to cigarettes.*

IMPORTANT INFORMATION: This does not necessarily equal a 95% reduction in risk. IQOS ILUMA is not risk-free.

* Cigarette smoke contains high levels of harmful chemicals that are emitted when a cigarette burns. “95% less” represents the average reduction in levels of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which do not include nicotine. See Important Information on

Additionally, IQOS ILUMA is designed to be used exclusively with TEREA sticks and it's only by using both together that you will fully take advantage of all the benefits.

Getting to Know Your New IQOS Device

Having an understanding of your new IQOS device, and how it differs from other IQOS models, is key to learning how to use it properly. If you’ve only just bought a new IQOS, explore our support page for more information on how to set it up. 

If you have purchased a device from the IQOS ILUMA series, you’ll find it differs from others in the ILUMA range. While all three IQOS ILUMAs use SMARTCORE INDUCTION TECHNOLOGYTM, they each come with features unique to their device. Compare the new IQOS ILUMA devices and find out how yours stands out from the rest. 

Tips on How to Use IQOS ILUMA

To make the most out of your IQOS ILUMA, it’s important to use it exactly as intended. Below are a handful of usage tips to consider when using this new IQOS device. 

Charge Your Device Properly

Before charging IQOS for the first time, it’s important to note that the way these devices charge may differ depending on the model. For example, the IQOS ILUMA and IQOS ILUMA PRIME consist of a Holder and a Pocket Charger. With both of these devices, the Holder can be charged by inserting it into the Pocket Charger (provided the Pocket Charger is sufficiently charged itself). The Pocket Charger for these devices must also be charged via the charging cable and power adaptor it came with.

IQOS ILUMA ONE, on the other hand, is an all-in-one device, which you charge with the power adaptor and charging cable provided.

When fully charged, the ILUMA ONE device will provide up to 20 uses, as will a fully charged IQOS ILUMA or IQOS ILUMA PRIME Pocket Charger. To ensure your battery doesn’t deplete while you’re out of the house, it’s useful to charge your device regularly. Find out more on how to charge your IQOS ILUMA.

Use the Correct Heated Tobacco Sticks

Each IQOS device will only be compatible with certain heated tobacco sticks. For example, new IQOS devices in the ILUMA series can only be used with TEREA heated tobacco sticks. TEREA sticks come in a range of variants. Shop TEREA and find the variants best suited to your tastes.

If you’re using an older IQOS device, you’ll need to use a different type of consumable. The IQOS ORIGINALS series uses HEETS heated tobacco sticks instead of TEREA. There are also a variety of different HEETS variants available, which you can explore on our HEETS discovery page.

Store Your Device Correctly

It’s important to learn not only how to use IQOS ILUMA, but also how to store the device correctly. When storing your new IQOS ILUMA, make sure to keep the device away from water, heat and direct sunlight. It’s also recommended that you don’t leave the device in the heat for too long – like inside a car on a hot day, for example - as doing so could damage the electronics or the battery of the new IQOS.

Register the IQOS Device

If you’ve already purchased your device on, you’ll automatically be registered. However, if your new IQOS was purchased offline, you might have to register it online. 

Registering IQOS devices takes just a few minutes. Simply create an IQOS account, click on the ‘My Devices’ tab, then select ‘Add Another Device’. Then, you’ll have to insert the serial number of the new IQOS device before clicking ‘Submit serial number’. Once you’ve completed this process, the device will be registered. 

Sign Up to IQOS CLUB

After you register the IQOS device, you can then sign up for IQOS CLUB - our membership programme. Find out more about the benefits of being an IQOS CLUB member.

You can join the IQOS CLUB by calling us, visiting an IQOS store, or signing up via Discover more about membership on the IQOS CLUB discovery page.

What Can the IQOS Customer Care Team Help Me With?

While this IQOS guide covers some of the basics for getting started with your new IQOS device, you might need further support. The IQOS Customer Care provides a set of services for registered IQOS members. Included in these services is the 12-month warranty, which covers one replacement should you accidentally damage your device, international assistance, IQOS customer care advice, and more. The team is on-hand to help with any IQOS-related queries or issues you may be experiencing, simply contact IQOS Customer Care for support.

Smoke-free products are not risk-free and provide nicotine, which is addictive. The best decision any adult smoker can make is to quit tobacco and nicotine use altogether. Smoke-free products are not alternatives to quitting and are not designed as cessation aids.  

This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.

Shop IQOS ILUMA with free next day delivery.

For orders placed before 8pm. 

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Shop IQOS ILUMA with free next day delivery.

For orders placed before 8pm.

Shop now