Care you can count on.
Privileges to inspire you.
We’re by your side as you take the next step on your journey with IQOS.
Create an IQOS account, register your device, unlock your extended care and support.
Try
In-store guided trials, introduction to TEREA or HEETS variants, guidance and support.
Discover IQOS in-store
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
Flavour range
Explore our curated selection of TEREA or HEETS variants.
IQOS trials offered for you device
IQOS ILUMA Prime
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IQOS ILUMA
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IQOS ILUMA One
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IQOS 3 DUO
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VEEV
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Discover IQOS in-store
Discover IQOS in-store
| Discover IQOS in-store |
Flavour range | ||
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IQOS ILUMA Prime |  |
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IQOS ILUMA | |
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IQOS ILUMA One | |
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IQOS 3 DUO |  |
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VEEV | |
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Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Troubleshooting *
Online troubleshooting tools for you to fast-track fixing your device.
* Services available upon device registration. Terms and conditions apply.
Enjoy privileges
Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.
Rewards and privileges
Collect points and enjoy special offers on sticks or pods or other products.
Unforgettable experiences
Feel the joy of belonging to the IQOS CLUB member’s community with invitations to exclusive events, priority access to venues, competition to win prizes and more.
Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.
The Power of Together
Help us in our effort to minimize the negative environmental impact of our products. Discover all the easy ways to return your used products - devices and consumables - for recycling. Bring them along to our stores, we´ll take it further.
Extend the life of your IQOS device
By taking care of your IQOS device, you will make it last longer and you will, indirectly, help positively impact our environment.
Give your IQOS device a second chance
Do you have an old IQOS device that you´re not using any more? Bring it back to us to any of our stores and we´ll take care of its recycling.
Help us recycle
Our program for collection and take back of used tobacco sticks and pods plays a pivotal role in our effort to reduce the waste generated from our used products.
Something we haven’t covered?
There are several ways you can reach us.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Use our live chat
Chat to our IQOS experts in real time. They are available Monday to Friday 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00. Give them a message and they’ll say hello within seconds.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
