Care you can count on.

Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.

Discover more

Man unboxing a new IQOS device.


In-store guided trials, introduction to TEREA or HEETS variants, guidance and support.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Flavour range

Explore our curated selection of TEREA or HEETS variants.

IQOS trials offered for you device


 Discover IQOS in-store

 Flavour range


 Discover IQOS in-store

 Flavour range


 Discover IQOS in-store

 Flavour range


 Discover IQOS in-store

 Flavour range


 Discover IQOS in-store

 Flavour range


    Discover IQOS in-store
Flavour range

Experiences are better shared.

Refer IQOS to your friend, adult smoker* and get rewards – wallet points and status points.

Refer a friend

Referral history

*Adult smokers who would otherwise continue to smoke or use other nicotine products.

IQOS users enjoying tea while looking at a mobile phone.
A woman holding an IQOS device while looking at her mobile phone.

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting *

Online troubleshooting tools for you to fast-track fixing your device.

See support services

* Services available upon device registration. Terms and conditions apply.

Friends raise their glasses in celebration.

Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

Rewards and privileges

Collect points and enjoy special offers on sticks or pods or other products.

Unforgettable experiences

Feel the joy of belonging to the IQOS CLUB member’s community with invitations to exclusive events, priority access to venues, competition to win prizes and more.

Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.


Man and woman with IQOS ILUMA Prime

The Power of Together

Help us in our effort to minimize the negative environmental impact of our products. Discover all the easy ways to return your used products - devices and consumables - for recycling. Bring them along to our stores, we´ll take it further.

Extend the life of your IQOS device

By taking care of your IQOS device, you will make it last longer and you will, indirectly, help positively impact our environment.  

Give your IQOS device a second chance

Do you have an old IQOS device that you´re not using any more? Bring it back to us to any of our stores and we´ll take care of its recycling.

Help us recycle

Our program for collection and take back of used tobacco sticks and pods plays a pivotal role in our effort to reduce the waste generated from our used products.

Got a question?
Find the answer in our FAQs.


Something we haven’t covered?

There are several ways you can reach us.

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

Use our live chat

Chat to our IQOS experts in real time.  They are available Monday to Friday 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00. Give them a message and they’ll say hello within seconds. 

Let's chat

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 

Our Facebook Page

Send us an email

Write to us. Our inbox is never too full.

Email us