How to make a claim for an IQOS replacement
Even products of the highest quality can stop working, and we know how annoying it is when you can’t use your IQOS.
Do you want to make a claim? It's easy and quick, just contact our Customer Care service available Monday to Sunday from 8 a.m. to 10 p.m.. and we will help troubleshooting any problems with your device.
If you didn't buy your device on our website, please have your proof of purchase ready. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS device components in question based on its own records.