Your voluntary warranty period depends on which country you bought your IQOS in. For example, in Indonesia, you'll get 1 year warranty from the day you buy your device. All you need to do is to keep your receipt or take a picture of it as proof of purchase.
If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.
The Philip Morris International entity listed under the heading of ‘Customer Care’, will at its option (but without affecting your statutory rights) repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim. The provisions of this warranty are only valid in the country of purchase.
The following aren't covered by the IQOS warranty:
* When your device is accidentally damaged and still under warranty
** A one-time replacement per calendar year and per person registered on iqos.com for any damage not covered by the IQOS warranty. If your device is replaced, only the original warranty when you first bought the device is valid.
Even products of the highest quality can stop working, and we know how annoying it is when you can’t use your IQOS.
Do you want to make a claim? It's easy and quick, just contact our Customer Care service available Monday to Sunday from 8 a.m. to 10 p.m.. and we will help troubleshooting any problems with your device.
If you didn't buy your device on our website, please have your proof of purchase ready. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS device components in question based on its own records.
Visit our IQOS Indonesia Facebook page and contact our IQOS Expert.
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