IQOS warranty
IQOS warranty
What's covered:
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Device malfunction: We'll fix factory faults occurring during the warranty period. |
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Faulty components: We'll replace defective parts or materials. |
What's not covered:
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Normal wear and tear, such as scratches and dents, etc that does not affect the functionality of the device. |
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Accidental damage on your part. |
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Theft or loss of your IQOS device. |
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Support for non-genuine parts. |
What's covered: |
What's not covered |
|
Device malfunction: We'll fix factory faults occurring during the warranty period. | |
Normal wear and tear, such as scratches and dents, etc that does not affect the functionality of the device. |
|
Faulty components: We'll replace defective parts or materials. | |
Accidental damage on your part. |
|
Theft or loss of your IQOS device. | ||
|
Support for non-genuine parts. |
Note: The full list and details of items not covered under IQOS warranty are in the downloadable user documents below.
*IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
Register your Device for extended IQOS ILUMA I warranty.
Specifically for the IQOS ILUMA i device, you can acquire a 1-year extension. IQOS warranty coverage at no extra charge, simply register your IQOS device online within 30 days from the date of purchase.
Register your device to get:
- 1 extra year of IQOS ILUMA i warranty coverage for manufacturer defects.
- International assistance when you travel in more than 90 countries where IQOS operates.
- Access to enjoy exclusive offers by unlocking Loyalty
Explore IQOS warranty by device.
Select your IQOS device model to view IQOS warranty terms and conditions and support services available.
Your IQOS device is covered with:
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1 year IQOS warranty. |  |
+ 1 year extended warranty for IQOS ILUMA i devices upon device registration within 30 days from the date of purchase. |  |
International assistance upon registration, anytime during the warranty period. |
|
1 year IQOS warranty. |
|
+ 1 year extended warranty for IQOS ILUMA i devices upon device registration within 30 days from the date of purchase. |
|
International assistance upon registration, anytime during the warranty period. |
Got a device issue?
 |
Start online troubleshooting to self-diagnose IQOS issues. |
Your IQOS device is covered with:
|
1 year IQOS warranty. | |
+ 1 year extended warranty for IQOS ILUMA i devices upon device registration within 30 days from the date of purchase. | |
International assistance upon registration, anytime during the warranty period. |
|
1 year IQOS warranty. |
|
+ 1 year extended warranty for IQOS ILUMA i devices upon device registration within 30 days from the date of purchase. |
|
International assistance upon registration, anytime during the warranty period. |
Got a device issue?
|
Start online troubleshooting to self-diagnose IQOS issues. |
Your IQOS device is covered with:
|
1 year IQOS warranty. | |
International assistance upon registration, anytime during the warranty period. |
|
1 year IQOS warranty. |
|
International assistance upon registration, anytime during the warranty period. |
Got a device issue?
|
Start online troubleshooting to self-diagnose IQOS issues. |
Your IQOS device is covered with:
|
1 year IQOS warranty. | |
International assistance upon registration, anytime during the warranty period. |
|
1 year IQOS warranty. |
|
International assistance upon registration, anytime during the warranty period. |
Got a device issue?
|
Start online troubleshooting to self-diagnose IQOS issues. |
Your IQOS device is covered with:
|
1 year IQOS warranty. | |
International assistance upon registration, anytime during the warranty period. |
|
1 year IQOS warranty. |
|
International assistance upon registration, anytime during the warranty period. |
Got a device issue?
|
Start online troubleshooting to self-diagnose IQOS issues. |
1: Try usage tips
2: Self-diagnose
Solve device issues with online troubleshooting, available 24/7. →
3: Update firmware
4: Visit a store
FAQs about IQOS warranty
IQOS warranty covers the repair or replacement of your Holder and/or Pocket Charger of IQOS ILUMA i products that have a manufacturing defect, assuming the product is used in accordance with the associated User Guide, in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
Upon device registration, all IQOS devices can benefit from International Assistance for device defects when you travel abroad.
The IQOS warranty does not cover:
- Uninterrupted functionality of the product.
- Damage outside the warranty period.
- Cosmetic damage (e.g., scratches, dents from impacts, damage to the stick, etc.) that does not affect the functionality of the device.
- Damage due to misuse, electrical instability, careless use, or contact with water or fire.
- Damage from using tools that are not compatible with the device, whether produced by Philip Morris International or third parties.
- Damage from attempts to disassemble, modify, or repair the device by the user or by services not accredited by IQOS.
- Damage from use not in accordance with the IQOS user manual.
- Decreased battery performance. Battery performance degradation over time is not a manufacturing defect and is excluded from this warranty.
- Products that partially or entirely use unofficial parts.
- Products with serial numbers that have been removed or altered.
- Damage due to improper operation of the “autostart” and/or “double tap” features that does not affect the functionality of the product.
For more details, please consult the user documents available in device packaging.
Every IQOS device comes with 1 year of IQOS warranty coverage when purchased, which doesn’t need to be activated. Other support services like 1-year extended warranty for IQOS ILUMA i require activation by linking your device to your customer profile. Not only will you get enhanced coverage, but also dedicated support, the ability to track the warranty status for all your registered devices, and unlock loyalty to get exclusive offers.
If your device is registered, simply check the device details already linked to your profile. You can also reach out to us via our customer care support, or visiting the nearest IQOS Store, and we’ll help you.
Before making an IQOS warranty claim, we have a few resources which may provide a quicker fix:
- Read FAQs for helpful guidance.
- Start online troubleshooting to resolve common issues at any time.
If things still seem a bit off.
- Visit an IQOS Store or any of our qualified partner service points for in-person assistance.
- Connect with IQOS Support through our online platform or over the phone to get personalised assistance and find out what to do next.
Registering your device will make the support process easier. In the absence of the device details, we may ask for proof of purchase to validate the warranty status of your device.
