International assistance
Get support when you're away from home.
With you wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only a call away.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.
Something we haven’t covered?
There are several ways you can reach us.
Use our Live chat
Chat to our personal coaches in real time. They’re available every day from 08.00 to 22.00. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Follow us on Instagram
Follow our Instagram account iqos_id to get latest update. Message us your questions and we'll get back to you in a minutes.
Send us an Email
Write to us. Our inbox is never too full.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.