International Assistance Service

We care about you, wherever you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covering over 55 countries across five continents. 

There for you as you travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.

Register

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll say hello within seconds.

Let's chat

Facebook

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Our Facebook Page

Follow us on Instagram

Follow our Instagram account iqos_id to get latest update. Message us your questions and we’ll get back to you in a minutes. 

Our Instagram

Send us an Email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Call us