Important information about IQOS

Good Conversion Practices for PMI’s Smoke-free Products

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes. 

 

  1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether. 
  2. Minors should not use tobacco or nicotine in any form.
  3. PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products. 
  4. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not alternatives to quitting and are not designed as cessation aids. 
  5. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a better choice than continuing to smoke. 
  6.  We support our adult smoke-free product users in their journey to full conversion through education and guidance. 
  7.  For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently. 
  8.  We inform consumers of all relevant safety information about our smoke-free products.

 

Safety Warnings & Instructions

Tobacco and Nicotine

 

  • Tobacco sticks used with IQOSTM devices, contain nicotine, which is addictive.
  • IQOS and HEETS are not risk-free. The best way to reduce tobacco- and nicotine-related health risks is to quit tobacco and nicotine use altogether.
  • Some users of nicotine-containing products may experience abdominal pain, chest pain, choking sensation, cough, difficulty breathing, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting.
  • Nicotine-containing products should not be used by people who have or are at risk of heart disease, are diabetic, are epileptic, or are experiencing seizures.
  • Nicotine-containing products should not be used during pregnancy or while breast-feeding.  If you are pregnant, breast-feeding, or think you may be pregnant, you should quit tobacco and nicotine use altogether.
  • Stopping smoking or switching to IQOS, IQOS VEEV, lil and their respective tobacco sticks or pods, or other nicotine-containing products may require the adjustment of the dosing of certain medicines (e.g. theophylline, clozapine, ropinirole).  
  • If you have questions about whether you should use IQOS given an existing health condition, consult a health care professional.

 

Use of tobacco sticks and pods

 

  • Only purchase IQOS and HEETS from your local or online IQOS stores or other authorized retailers.
  • Only use IQOS devices with HEETSTM sticks. 
  • Never use IQOS with a cigarette or similar products that are not approved for usage with IQOS.
  • Do not modify HEETS sticks in any way or add any substance to HEETS sticks.  Doing so may result in injury.
  • If the device malfunctions due to usage of cigarettes or products not approved by the manufacturer, the IQOS device is not covered by warranty. The IQOS device is intended for use only with HEETS or similar products approved by Philip Morris International. (Subject to the IQOS Warranty Terms which can be accessed here)

Prior to use of a product, users should read the full Safety Warnings & Instructions, which contain important safety information about the use of the product. 

 

Safety Warnings & Instructions for IQOS 3 MULTI

Safety Warnings & Instructions for IQOS 3 DUOS

 

Battery Degradation

 

IQOS devices, including holders, contain a lithium-ion battery. The lithium-ion battery in the devices is a consumable component that degrades with usage and age. This is a natural process common to all rechargeable lithium-ion batteries. As the battery ages, the active ingredients inside the battery become less capable of retaining energy, resulting in a permanent decrease in maximum battery capacity and usable energy. In addition, the active ingredients become less effective in delivering energy, resulting in a decrease of the battery’s ability to provide sufficient power for electronic device components to operate. As a result, where relevant, the duration of experience may appear to be shorter, the number of puffs or experiences  with one full charge may appear to be fewer, the second consecutive use might be shorter or missing. 

The battery is a chemical system that requires certain temperature ranges during charge and discharge to work optimally and minimize battery capacity degradation over its lifetime. Although your device has a specific operating range within which the device will function, operating at the extreme ends of this range will degrade your battery faster. Your device comes with customized software to control the charging parameters in order to maximize the life of your device. These algorithms can support the longevity of your battery life, but they can still never fully mitigate the normal aging mechanisms of lithium batteries. High and low temperature operation of your device will accelerate the natural degradation of your battery. Even if you do not use your device the batteries contain chemical systems which can still degrade over time. In order to slow the battery degradation process, we recommend charging your device within the recommended temperature zone, not keeping it discharged for long periods of time and using the charging cables and power adaptors that come together with the device as per the user guides.

 

Please read more on important information in FAQ here  

 

You will find consumer communication around the website and in other touchpoints that come from the following sources for IQOS products:

Studies* showed that the satisfaction of those who switched completely to IQOS is comparable to those who continued to smoke cigarettes.

* Source: 3 month clinical studies conducted in US and Japan with 160 adult smokers each under real conditions (ambulatory).

IQOS leaves significantly less stains on your teeth* than cigarettes. Important information: If teeth are already stained, switching to IQOS will not reverse the colour of those stains. 

* Source: non-clinical laboratory study conducted in Switzerland with IQOS aerosol on human teeth and the most widely used dental composites. Contrary to real world conditions, teeth were not exposed to other staining substances which may influence the results.

IQOS emits 95% less harmful chemicals compared to cigarettes.*

* ”95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette.  See Important Information on IQOS.com

IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes.*  

*Reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette.  

Switching completely to IQOS presents less risk to your health than continuing to smoke.* 

* Source: Based on the totality of evidence available for IQOS in comparison with continuing to smoke.

Switching completely to IQOS is less harmful than continuing to smoke.* 

* Source: Based on the totality of evidence available for IQOS in comparison with continuing to smoke.

. IQOS tobacco vapor contains on average 95% lower levels of harmful chemicals than a reference cigarette.* IQOS: a better choice than continuing to smoke cigarettes for you and all adult smokers.

* Average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette.

IQOS does not produce “tar”. IQOS heats tobacco instead of burning it, and produces a tobacco vapor that is fundamentally different from cigarette smoke. That’s why IQOS does not produce “tar” and its tobacco vapor contains on average 95% lower levels of harmful chemicals*. Our evidence also shows that switching completely to IQOS is less harmful than continuing to smoke. IQOS is a better choice than cigarettes for you and all adult smokers who would otherwise continue to smoke.

* Average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette. It does not necessarily equal a 95% reduction in risk.

CIGARETTES PRODUCE TAR  -  IQOS DOESN’T  

Tar is the residue from smoke after a cigarette is burned. IQOS does not produce tar because it heats tobacco instead of burning it. It generates an aerosol residue that is fundamentally different from tar and consists of significantly lower levels of harmful chemicals.* Switching completely to IQOS is less harmful than continuing to smoke.**

* Average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to cigarette smoke.     ** Source: Based on the totality of evidence available for IQOS in comparison with continuing to smoke.

Over 13.9 million adult smokers have stopped burning tobacco and started heating it with IQOS.*

*Source: PMI Financials or estimates, IQOS user panels and PMI Market Research. Status as of March 2021. IQOS users who have completely quit cigarettes and for whom PMI HeatSticks represent at least 70% of their past 7-day heated tobacco consumption.    

There are more than 19.1 million* IQOS users globally, of which 13.9 million** have completely quit cigarettes.

*Source: PMI Financials or estimates, IQOS user panels and PMI Market Research. Status as of March 2021. *IQOS users for whom HeatSticks represent at least 5% of their daily tobacco consumption over the past 7 days. 

**IQOS users who have completely quit cigarettes and for whom PMI HeatSticks represent at least 70% of their past 7-day heated tobacco consumption. 

Thousands of adult smokers around the world convert to IQOS every day.*

*Source: Status as of March 2021 Exclusive Heat-Not-Burn users that are using PMI HeatSticks for at least 70% of their past-7 days heated tobacco consumption. PMI Financials or estimates, IQOS user panels and PMI Market Research.    

Every day, thousands of adult smokers around the world stop burning tobacco and start heating it with IQOS.*

*Source: Status as of March 2021 Exclusive Heat-Not-Burn users that are using PMI HeatSticks for at least 70% of their past-7 days heated tobacco consumption. PMI Financials or estimates, IQOS user panels and PMI Market Research.    

IQOS leave significantly less stains on teeth than cigarettes*.

* Source: non-clinical laboratory study conducted in Switzerland with teeth and dental composite. Contrary to real world conditions, teeth were not exposed to other staining substances which may influence the results.

IQOS produce less smell than cigarettes.*

*Source: Study conducted in multiple markets since 2014 for IQOS with Heets, and in Ukraine with 405 legal age smokers, heated tobacco or e-cigarette users. 

IQOS leave less lingering smell than cigarettes.*

*Source: Study conducted in multiple markets since 2014 for IQOS with Heets, and in Ukraine with 596 legal age smokers, heated tobacco or e-cigarette users.

IQOS leave less lingering smell on hands, hair and clothes than cigarettes.

*Source: Study conducted in multiple markets since 2014 for IQOS with Heets, and in Ukraine with  596 legal age smokers, heated tobacco or e-cigarette users.

As IQOS produce less smell than cigarettes, they are less likely to bother people around you than cigarettes. 

*Source: Study conducted in multiple markets since 2014 for IQOS with Heets, and in Ukraine with  596 legal age smokers, heated tobacco or e-cigarette users.

Tobacco and health effects

    • IQOS is not risk-free.
    • HEETS tobacco sticks contain nicotine, which is addictive.
    • The best way to reduce tobacco related health risks is to quit tobacco and nicotine use altogether.

Nicotine Children and adolescents

    • Nicotine is naturally present in the tobacco used in HEETS sticks.
    • Nicotine is addictive and may cause side-effects similar to those associated with other nicotine-containing products, like headache, nausea, or throat irritation. If you experience these symptoms stop using HEETS and consult a health care professional.
    • IQOS is not for people who have heart problems or are diabetic.
    • IQOS should not be used during pregnancy or while breast-feeding.
    • If you are pregnant, breast-feeding or think you may be pregnant, you should quit tobacco and nicotine use altogether and consult a health care professional.
  • IQOS is intended for adult use only.
  • Children and adolescents should not use IQOS under any circumstances.