Interested in learning more about IQOS, or are you perhaps experiencing an issue with your IQOS device? Let us know.
Our Customer Service team will reply your message in a few minutes via IQOS LiveChat. We can be reached daily from 08:00 to 22:00.
The light on your IQOS has turned solid red, or is blinking red? The IQOS user guide isn’t providing the help you need? Simply launch the IQOS diagnostic tool to resolve the issue right away
We are here to help. Here are some other ways to contact us.
If you have an issue you want to communicate to us, please send us a message.
We will contact you as soon as possible
You can also reach us through social media
Availability Hours
Monday to Sunday 08:00 – 22:00
Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga Kementerian Perdagangan RI
Nomor Whatsapp : 0853-1111-1010
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Here are the answers to the most frequently asked questions on IQOS.
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