Questions about IQOS?

Interested in learning more about IQOS, or are you perhaps experiencing an issue with your IQOS device? Let us know.

Chat with us

Our Customer Service team will reply your message in a few minutes via IQOS LiveChat. We can be reached daily from 08:00 to 22:00.


Fix problems with the IQOS diagnostic tool

The light on your IQOS has turned solid red, or is blinking red? The IQOS user guide isn’t providing the help you need? Simply launch the IQOS diagnostic tool to resolve the issue right away



We are here to help. Here are some other ways to contact us.


Personal support over the phone


Availability Hours

Monday to Sunday 08:00 – 22:00

Email Us

If you have an issue you want to communicate to us, please send us a message.

We will contact you as soon as possible


You can also reach us through social media

Availability Hours

Monday to Sunday 08:00 – 22:00

Customer Complaint Services


Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga Kementerian Perdagangan RI

Nomor Whatsapp : 0853-1111-1010

Other IQOS users are also interested in:

Find Us

Find all IQOS location nearest to you.

Find Nearest IQOS Location

Benefits of IQOS

Learn more about the benefits of the IQOS tobacco heater compared to normal cigarettes

Learn more

Frequently asked questions on IQOS

Here are the answers to the most frequently asked questions on IQOS.