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Questions about IQOS?
Interested in learning more about IQOS, or are you perhaps experiencing an issue with your IQOS device? Let us know.
Chat with us
Our Customer Service team will reply your message in a few minutes via IQOS LiveChat. We can be reached daily from 08:00 to 22:00.
Fix problems with the IQOS diagnostic tool
The light on your IQOS has turned solid red, or is blinking red? The IQOS user guide isn’t providing the help you need? Simply launch the IQOS diagnostic tool to resolve the issue right away
CONTACT US
We are here to help. Here are some other ways to contact us.
Email Us
If you have an issue you want to communicate to us, please send us a message.
We will contact you as soon as possible
You can also reach us through social media
Availability Hours
Monday to Sunday 08:00 – 22:00
Benefits of IQOS
Learn more about the benefits of the IQOS tobacco heater compared to normal cigarettes
Frequently asked questions on IQOS
Here are the answers to the most frequently asked questions on IQOS.
