Care you can count on. Privileges to inspire you.
IQOS is by your side on your journey.
Create an IQOS account, register your device, unlock your extended care and support.
Try
In-store guided trials, device lending, introduction to HEETS or TEREA variants, guidance and support.
Borrow IQOS device for 14 days before you buy it, without any rent fee. *terms and conditions applied.
Our experts are on hand to walk you through the basics and get you started on your IQOS journey..
Explore our curated selection of HEETS or TEREA variants.
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Experiences are better shared.
Support your colleague* to switch to better alternative and get reward.
*Adult smokers who would otherwise continue to smoke or use other nicotine products (21+) and not a pregnant woman.
Get all-round support from the moment you choose IQOS.
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
You can contact IQOS customer care 1500-975 to help you with your IQOS
Online troubleshooting tools for you to fast-track fixing your device.
*Services available upon device registration. Terms and conditions apply.
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Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.
Enjoy special offers on your favourite products, voucher for referring a colleague* to IQOS and more.
Enjoy exclusive privilege from IQOS Club loyalty
*Adult smokers who would otherwise continue to smoke or use other nicotine products (21+) and not a pregnant woman.
Return your used tobacco sticks to us and we'll take care of the rest
Now you don’t have to throw away your used IQOS tobacco sticks. You can collect and return them to us in the nearest IQOS Booth to be recycled*.
*The recycled materials can be used as raw materials to make other products.
Self Service Options
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
First steps
Learn how to use your device and find quick tips.
FAQs
Find a response to your most common questions.