1. Overview of IQOS Bot on Telegram
1.1 Telegram is one of the communication channels chosen by IQOS to engage adult consumers of IQOS and Bonds by IQOS in a more interactive way. This channel uses a bot format, allowing users to:(i) Receive the latest updates about IQOS products and services.(ii) Access special offers and participate in various exciting activities available on Telegram.(iii) Communicate with us directly through 'Chat with us' on one convenient platform.
1.2 The IQOS Bot on Telegram is accessible only to adult consumers of IQOS and Bonds by IQOS who are officially registered with IQOS.
2. Terms of Use
2.1 These terms and conditions (“Terms”) apply to and govern access to the IQOS Bot on Telegram. You are encouraged to read these Terms carefully as they affect your rights and govern your relationship with us.
2.2 If you do not agree to these Terms, you will not be able to access the IQOS Bot on Telegram.
2.3 By using the IQOS Bot on Telegram, you agree to the following:(i) You are an adult consumer of IQOS and Bonds by IQOS who is officially registered with IQOS.(ii) You agree to the applicable communication preferences. By doing so, you will gain access to the IQOS Bot on Telegram and receive broadcast messages sent to you.(iii) You are required to provide and confirm your phone number for verification to ensure it is registered in the IQOS system.(iv) You are encouraged to read the applicable Privacy Policy before accessing the IQOS Bot on Telegram.
2.4 Adult smokers or adult consumers of IQOS and Bonds by IQOS who are not yet registered will not be able to proceed with the bot interaction until the registration process is completed.
2.5 Verified consumers under the age of 21 are not eligible to access the IQOS Bot on Telegram.
2.6 Your acceptance of these Terms is deemed to occur in the country of residence registered in our IQOS database.
2.7 We reserve the right to modify these Terms and the usage mechanism of the IQOS Bot on Telegram with prior notice. If you do not agree to the changes, you may discontinue access to communications by navigating to the “Find IQOS” menu, selecting “Settings”, then “Preference Settings”.
2.8 You may not modify these Terms unless we explicitly agree to such changes in writing.
3. Participating in Engagements
3.1 Engagements will be available according to the ongoing campaign period.
3.2 LAU can access engagements by clicking the “What's New?” button and selecting “Engagement”.
3.3 Engagements are subject to change at any time without prior notice. We reserve the right to add, modify, or remove engagements at our sole discretion.
3.4 LAU is responsible for completing the required engagements accurately and within the specified eligibility period in order to receive the available exclusive rewards. Actions completed outside the eligibility period will not count toward qualification.
3.5 If you qualify for an exclusive reward from an ongoing engagement, ensure that the reward is not transferred or handed over to individuals under the age of 21.
3.6 The risk associated with using the reward becomes your full responsibility immediately upon its use.
4. Policy
You agree to:(a) Not misuse any available content.(b) Please refrain from sharing or distributing any communication conducted via the 'Chat with us' feature to maintain privacy and confidentiality. (c) Please treat our customer service representatives with courtesy and respect.(d) Comply with applicable laws.(e) Adhere to all terms and conditions stated herein.
5. Privacy & Data Usage
5.1 Personal data collected through the bot (including phone number, preferences, and interactions) will be used in accordance with our Privacy Policy.
5.2 We are committed to maintaining the confidentiality of user data and will not share any information with third parties without consent.
5.3 Conversations through the 'Chat with us' feature may be recorded to support service enhancement and quality assurance.
