General Terms and Condition of Use For Digital Touchpoint

Last updated: 17 June 2020


You have been guided here in connection with your download or use of a digital touchpoint (the “touchpoint”) that is operated by PT Persada Makmur Indonesia, a subsidiary of PT HM Sampoerna Tbk. and a member of the Philip Morris International group of companies.

 What is a “touchpoint”? In these terms, we refer to any method by which you are in contact with us as a “touchpoint”. Some touchpoints are digital – for example, apps and websites.

 Who are we? We are PT Persada Makmur Indonesia and/or PT SRC Indonesia Sembilan, a subsidiary of PT HM Sampoerna Tbk. and affiliate of the Philip Morris International Inc.

 Who is IQOS Expert? An IQOS Expert is an employee of PT Persada Makmur Indonesia and/or PT SRC Indonesia Sembilan, with whom you first registered to get your username and password, and shall be your main contact person for this touchpoint. Any change to the IQOS Expert assigned to you will be communicated to you by email.

How do you accept these terms? If you use the touchpoint and/or place an order through the touchpoint, you accept these terms of use (“Terms”). If you do not agree to be bound by these Terms, do not use the touchpoint or place an order. These Terms will be drawn to your attention after you log on (i.e. insert your username and password) to the touchpoint for the first time. These are important provisions relating to your use of the touchpoint: you should read them before using the touchpoint as they are binding on you.




Further terms: If you wish to use certain sections of this touchpoint, those may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read, understand and confirm your acceptance of any such items before continuing.


Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the touchpoint following such changes. If you then continue to use the touchpoint , your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.


Use of the touchpoint

 The touchpoint is intended to be used by adults aged 18 years and above and non-pregnant women for purpose of IQOS market testing, who are smokers and/or converted smokers (people who switched from conventional cigarettes) and residing in Indonesia, and have previously registered and created a username and password with our IQOS Expert (“Intended User”). If you do not meet these requirements, you must not use the touchpoint.


When you log in to the touchpoint, it means that you have previously  given us some personal information which enable us to verify your eligibility to use it. These personal information consisted of, among others, smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Policy  (see the “Privacy and Cookies” section below for more information.)


Registration and your information

 If you want to use the touchpoint, you’ll have to log on using your username and password created when you first registered with our IQOS Expert. It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.


You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the touchpoint. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the touchpoint” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the touchpoint.


Modification and suspension of the touchpoint

 We reserve the right to modify, suspend, or terminate operation of or access to the touchpoint, or any portion of it, at our discretion. For example, we may terminate operation of the touchpoint for users if we have reason to believe that the touchpoint is being used by someone who is not an Intended User.


We may also update the touchpoint and change the content at any time. Although we make reasonable efforts to update the information on the touchpoint, note that any content on it may be out of date at any given time, and we are under no obligation to update it.


We may also interrupt the regular operation of the touchpoint, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.


Use of the touchpoint and Materials

 The touchpoint and all its contents (including software, files, graphics, data, images, audio, video and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in Indonesia as well as in other countries.

 All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the touchpoint or any Material.The touchpoint and the Material are provided solely for your personal, private

use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.



The touchpoint may include links to third party websites.  These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:


  • we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
  • if you access any such websites, you do so at your own risk.


You may not frame, link or deep-link to the touchpoint to any website.


Privacy and cookies

To the extent that in the touchpoint we collect any personal information about you, we will collect and process it in accordance with our Privacy Policy . Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This touchpoint also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice .

You should review our Privacy Policy  and Cookie Notice  before using the touchpoint and, like these Terms, we may change them at any time.





Although we do our best to provide an informative touchpoint that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the touchpoint is made available to you on an “as is” basis. Also:

(a) it is your responsibility – not ours – to ensure that the touchpoint is suitable for your intended purposes when you use it;

(b) we accept no liability to you in respect of the touchpoint (subject to the paragraph on “Limit of Liability” below); and

(c) we accept no liability as to the suitability or fitness of the touchpoint in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:

  • that the touchpoint, or any content contained in or delivered via the touchpoint or otherwise made available in connection with the touchpoint, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
  • thataccess to the touchpoint will be uninterrupted, or error-free; and
  • that the touchpoint, or the computer systems from which the touchpoint is made available, are free of viruses or other harmful components.


Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the touchpoint in breach of these Terms, or caused by technologically harmful material or actions (such as virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our touchpoint or on any website linked to it.

You acknowledge and agree that the operation of the touchpoint is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.


If you cause a technical disruption of the touchpoint or the systems transmitting the touchpoint to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.



These Terms are drawn up in both English and Indonesian languages, both of which versions will be binding on you and us.


Jurisdiction and Governing Law

The laws of the Republic of Indonesia (the “Jurisdiction”) govern these Terms and your use of the touchpoint. You irrevocably consent to the exclusive jurisdiction of the courts located in South Jakarta, Indonesia, for any action to enforce these Terms

Other important rights that we have under these Terms

    We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

    Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

    These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact contact us via email at if:

    • you believe that the touchpoint  infringes  your intellectual property rights,  or  that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
  • for any questions you may have about these Terms or the touchpoint.