Terms & Conditions for Limited Offers & Loyalty Benefits per Status Level

1. General Terms & Conditions

  • One offer cannot be combined with any other offers
  • Offers not valid for HEETS & TEREA purchase.
  • Limited offer is not valid for limited edition product.
  • Limited offer cannot be cashed in or be transferred.
  • Limited offer can be discontinued at any time without prior notice.

2. Refer a Friend

2.1. Reward for The Referral​

Program starting from October 15, 2024 and can be stopped at anytime without prior notice.

  • The Referral get a special offer worth: ​
    • 1x free delivery for the next purchase using any shipping method available at IQOS.com.
  • Limited offer is only valid by mentioning UNIQUE CODE.​
  • Limited offer is not valid for limited edition product.​
  • Limited offer cannot be cashed in or be transferred.​
  • Reward valid until stock lasts and the offer can be stopped anytime without prior notice.

2.2. Reward for the Referrer

  • The Referrer has joined the IQOS Club Indonesia as of October 1st , 20
  • The Referrals can get a reward of E-Voucher IDR 100,000 for the first (1) Referrals, fifth referrals (5), tenth referrals (10) and fifth-teen referrals (15). Who successfully joins IQOS Club Indonesia and registers devices at www.iqos.com
  • The Referrals can get a reward of E-Voucher IDR 50,000 for every next referrals. Who successfully joins IQOS Club Indonesia and registers devices at www.iqos.com
  • Referrer can receive additional rewards in form of E-Voucher, if at least 5/10/15 of the Referrals registered and successfully join IQOS Club Indonesia and register the device starting October 15th , 2024.
  • The Referrer may receive a maximum of 15 rewards separately and cannot be combined at the same time for the purchase of IQOS devices or accessories on www.iqos.com.
  • Reward not valid for any IQOS products/ alcohol beverages/ children's product
  • Rewards will be received no later than 3x24 hours via registered email, after The Referral joins as a member at IQOS Club Indonesia and registers his IQOS device at www.iqos.com.
  • The redemption period for program reward expires on October 1st, 2024.
  • Rewards cannot be cashed in or be transferred.
  • The program valid upon reward stock availability.
  • The program can be stopped at anytime without prior notice.

2.3 Free Delivery Special Offer

  • Special offer is valid for the purchase worth a minimum of IDR 145k in 1 transaction and automatically applied by system.
  • Special offer only applies to transactions on IQOS.com
  • Special offer applied for any shipment methods.
  • Special offer can be stopped at anytime without prior notice.

3. IQOS CLUB Loyalty Special Offer

  • IQOS Club Loyalty is a no-charge consumer program. As an IQOS Club Indonesia member, you can participate and collect points to get various benefits.
  • You will receive the benefit via email a maximum of 2 days after Unlock loyalty.
  • Offer must be use within their validity period that may varied for each of benefit offers.
  • More details for the Terms & Conditions for participating in IQOS CLUB Loyalty can be found in https://www.iqos.com/id/en/terms-and-conditions-iqos-club.html

4.1. 30 Days Challenge

  • You will receive +25 status points for each mission.
  • You will receive up to 500 points if you complete all the missions

4.2. IQOS Club Space 

  • Privileges apply to IQOS Club Member who have unlocked loyalty and can show their loyalty page on IQOS.com to merchant’s staff
  • IQOS Club Member need to fill out a form and give information about their loyalty status and email address that has been registered on IQOS.com. 
  • Form can be accessed via QR code provided at each merchant. 
  • Privileges will be given according to loyalty level status and can be different at each merchant shown on this page https://www.iqos.com/id/en/loyalty-privilege-partner.html 
  • Privileges cannot be cashed out or transferred to other parties 
  • Privileges cannot be used to purchase alcohol or IQOS products
  • Outlets will be added on a regular basis on the website
  • The program can be stopped at anytime without prior notice.

4.3. IQOS Accessories

  • Points can only be earned if you purchase IQOS accessories from the website IQOS.com.

5. Terms & Condition Loyalty Benefits per Status Level

5.1. Silver benefits

  • Your birthday offers:
    • Valid only during your birthday month.
    • You will receive +25 status points and birthday offer in the amount of IDR 25K and free delivery.
    • E-voucher in the amount of IDR 25K only valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
  • Free delivery:
  • Exclusive offer of e-voucher:
    • You will receive 1 offer of e-voucher in the amount of IDR 75K.
    • Valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product

5.2. Gold benefits

  • Exclusive offer of e-voucher:
    • You will receive 1 offer of e-voucher in the amount of IDR 100K.
    • Valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
  • Your birthday offers:
    • Valid only during your birthday month.
    • You will receive +25 status point and birthday offer in the amount of IDR 50K and free delivery.
    • E-voucher in the amount of IDR 50K only valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
  • Free delivery:
  • Special Invitation for IQOS Event:
    • Invitation may be sent through email or via phone from IQOS Representatives
    • Number of valid invitation may differ from each event.

5.3. Platinum benefits

  • Exclusive offer of e-voucher:
    • You will receive 1 offer of e-voucher in the amount of IDR 150K.
    • Valid for limited time
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
  • Your birthday offers:
    • Valid only during your birthday month.
    • You will receive +25 status point and birthday offer in the amount of IDR 75K and free delivery.
    • E-voucher in the amount of IDR 75K only valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
  • Free delivery:
  • Special Invitation for IQOS Event:
    • Invitation may be sent through email or via phone from IQOS Representatives.
    • Number of valid invitation may differ from each event.

6.4. Validity Period of Status and Loyalty Points

  • Status points are accumulated during the status period, which runs from January 1 to December 31 of each year. 
  • Your membership at IQOS Club Loyalty will be extended until the end of the following year, especially during the first year.
  • When your status period expires at the end of the second year after joining (on December 31), it will be restarted (on January 1) with zero points (0)