Your first steps with IQOS ORIGINALS DUO

Your first steps with IQOS ORIGINALS DUO

Learn everything about your start with IQOS ORIGINALS DUO: How to use, charge and clean your IQOS properly, as well as tips and tricks for the best possible tobacco experience.

Learn everything about your start with IQOS ORIGINALS DUO: How to use, charge and clean your IQOS properly, as well as tips and tricks for the best possible tobacco experience.

Stylized IQOS Original Duo holder, pocket charger and heet stick.

Get to know your IQOS ORIGINALS DUO

Follow the below steps to learn the key features on your IQOS ORIGINALS DUO.

  1. Place the IQOS ORIGINALS holder inside the pocket charger.
  2. Press the pocket charger button for 4 seconds to turn the device ON or OFF. Remember, turning off pocket charger will also turn off the holder.
  3. Press and release briefly the pocket charger button;
    • Check the strip lights on pocket charger to view the pocket charger’s charge status.
      4 full strip lights will indicate that the pocket charger is more than 75% charged.
    • Check the rounded lights on pocket charger to view the holder’s status. Pulsing white rounded light on the pocket charger indicates that the holder is being charged.
      2 full stationary rounded lights will indicate that the holder is ready for 2 back-to-back experiences.
  4. Allow your pocket charger to charge your holder completely.
  5. Now, you know the key features and ready to use your IQOS ORIGINALS DUO! Watch the tutorial to learn further details on your IQOS ORIGINALS DUO device.
Discover how to use your IQOS ORIGINALS DUO heated tobacco device

How to use your IQOS ORIGINALS DUO

Start your first experience with your IQOS ORIGINALS DUO

  1. Take out the fully charged IQOS ORIGINALS DUO holder out of your pocket charger
  2. Insert a HEETS tobacco stick gently into the holder. Insert the tobacco end first and stop at the silver line of the tobacco stick. Refrain from pulling the holder cap and twisting the HEETS stick.
  3. Press the holder button until it vibrates. Holder lights will start pulsing to prepare the experience. Wait until you feel two vibrations and the holder lights become stationary. 
  4. You are ready to go! Remember, one experience will be up to 14 puffs or 6 minutes, whichever comes first. The holder will vibrate, and the lights will start to pulse when two more puffs or 30 seconds are remaining.
  5. Once finished, pull up the holder cap and remove the tobacco stick. Remember always to pull up the holder cap first.  
  6. Slide down the holder cap back. Press and release briefly the holder button to see the remaining experience. 1 light means 1 remaining experience, and no light means the holder should be charged. 
  7. Watch the tutorial to learn more details on how to use your IQOS ORIGINALS DUO.
Turquoise IQOS ORIGINALS DUO pocket charger next to cable charger.

How to charge your IQOS ORIGINALS DUO

Keep your IQOS ORIGINALS DUO fully charged for up to 20 experiences

  1. Place the IQOS ORIGINALS DUO holder inside the pocket charger. 
  2. Press and release briefly the pocket charger button and check the strip lights on pocket charger to view the pocket charger’s charge status. If there is only one strip light and it is flashing, this means the charge level of pocket charger is too low.
  3. Plug the pocket charger into a power outlet with the original IQOS ORIGINALS DUO power adaptor and AC Cable. While your pocket charger is being charged, strip lights will be pulsing. 
  4. Remember always to use official IQOS ORIGINALS DUO power adaptor and AC Cable. Refrain from charging your device with non-original cable/power adaptor or with a laptop, this may interrupt your experience. 
  5. Ensure the pocket charger is fully charged to have up to 20 experiences from your holder. 
  6. Watch the tutorial to learn more details on how to charge your IQOS ORIGINALS DUO.
IQOS ORIGINALS DUO tobacco holder cleaned with cleaning stick

How to clean your IQOS ORIGINALS DUO

Clean your IQOS ORIGINALS DUO for the best possible tobacco experience

  1. Ensure to let your IQOS ORIGINALS DUO Holder fully cool down before you start cleaning (at least 30 seconds after the last use)
  2. Slide the holder cap off and tap out any loose tobacco.
  3. Open the rotating head of the cleaning tool and insert without twisting. Gently rotate three times. Remove without twisting. Gently tap your holder again for any remaining residue
  4. Open the sweeping head of the cleaning tool and align the position to the holder and the heating blade. Insert smoothly without twisting. Move sideways from left to right to remove the residue around the blade. Gently tap your holder again for any remaining residue.
  5. Use cleaning sticks to clean inside the holder without touching the heating blade. Clean also the inside of the holder cap from the bottom and the top. 
  6. Refrain from applying too much pressure and touching the heating blade.
  7. Clean after each pack of the tobacco sticks to save the taste you like.
  8. Watch the tutorial to learn more details on how to clean your IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO usage tips

Silver IQOS Originals Duo heated tobacco holder and pocket charger.
Clean the contacts.

Clean the contacts between your IQOS ORIGINALS DUO holder and the pocket charger regularly with the cleaning sticks. This will help the holder to be charged faster for your next experience.

Silver IQOS Originals Duo tobacco holder.
Change the cap regularly.

Change the cap of IQOS ORIGINALS DUO holder every 6 months with a new one. This will help you to keep the optimal heated tobacco experience that you like. 

Silver IQOS Originals Duo heated tobacco holder and pocket charger.
Firmware update.

Update the firmware of your IQOS ORIGINALS DUO regularly. Updating its firmware will help you to maintain the device performance and improve your experience.

Visit nearest IQOS booth/kiosk to update your firmware!

That’s not all.

There’s more useful information in our IQOS ORIGINALS DUO User Guide.

Our IQOS ORIGINALS DUO User Guide will let you delve deeper into how your device works and how to use it.

Download now

Turquoise IQOS Originals Duo  holder and pocket charger on table.

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Something we haven’t covered?

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Sometimes you just want to ask a question in person. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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Use our live chat

Chat to our IQOS coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll get back to you.

Let's chat

Facebook us

You can even find care on our social media, so feel free to message us with any questions and we’ll get back to you as soon as we can.

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Follow us on Instagram

Follow our Instagram account @iqos_id to get latest update. Message us your questions through DM and we’ll get back to you in minutes.

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Send us an email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQs

Give us a ring

Sometimes you just want to ask a question in person. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch