Your first steps
with IQOS 3 MULTI

Which IQOS can we help you with?

IQOS 3 Multi charger lights

Getting started with your IQOS 3 MULTI

  1. Press the button on your IQOS 3 MULTI for one second until you see a light at the bottom. No light? No problem. Hold down the button for an extra four seconds. Still no luck? Try charging your IQOS with the IQOS AC power adaptor and cable.
  2. Open the lid, gently insert a HEETS stick into the device, being careful not to twist.
  3. Press and hold the button until you feel a vibration. When the light stops flashing and you feel your device vibrate twice, it's ready to use.
  4. When the light turns off, your IQOS experience is over. Remove the HEETS stick and recharge your device, so it's ready for next time.
Charging the IQOS 3 Multi

Charging your IQOS 3 MULTI

  1. Press the button to check the battery level. The bar light at the bottom will show you how much power your IQOS 3 MULTI has left.
  2. If it's out of charge, plug it into a wall outlet using the IQOS cable and AC power adaptor. The bar light will pulse to tell you it's charging.
  3. When you see the full bar light, your device is ready to use again.
Cleaning the IQOS 3 Multi holder

Cleaning your IQOS 3 MULTI

  1. Wait for your IQOS 3 MULTI to cool down then slide the cap off.
  2. Tap out any loose tobacco then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
  3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you

How to insert a HEET correctly
Inserting your HEETS sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your HEETS stick into your IQOS 3 MULTI, don't twist or force it in.

Watch our Quick Start video

How to charge your IQOS 3 Multi
Keeping on top of your battery power

Charging your IQOS 3 MULTI daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Watch our How to Charge video

How to start up your device
Starting up your IQOS 3 device

Press and hold the button once, then release. Once the light stops flashing, it's ready to use.

Watch our Quick Start video

That’s not all.

There’s more useful information in our IQOS 3 Multi User Guide.

Our IQOS 3 MULTI User Guide will let you delve deeper into how your device works and what it can do.

IQOS 3 MULTI User Guide

Green and coppery IQOS 3 Multi kit on a working desk

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from 08:00 to 22:00. Just give them a message and they’ll say hello within seconds.

Let's chat

Facebook us 

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Our Facebook Page

Follow us on Instagram

Follow our Instagram account iqos_id to get latest update. Message us your questions and we’ll get back to you in a minutes. 

Our Instagram

Send us an Email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

Give us a ring

Our phone support line connects you directly to an IQOS Coach.

Get in touch