White IQOS 2.4 Plus holder, charger and a pink cover on a carpet

First steps with
IQOS 2.4 PLUS.

Which IQOS can we help you with?

Woman with a golden IQOS holder and charger in her hand

Getting started with your IQOS 2.4 PLUS

Press the button on your IQOS 2.4 PLUS Pocket Charger for four seconds until you see a light. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.
Open the Pocket Charger, insert the Holder Pocket Charger, then close the lid. When the small light flashes, your device is charging.
Take the Holder out of the Pocket Charger then gently insert a HEETS tobacco stick into it, being careful not to twist anything.
Press and hold the Holder button. After one vibration, the holder light will slowly pulse. When the light stops pulsing and stays white, your Holder is ready to use.
When the light starts to fade, it’s almost time to remove the HEETS stick. When the light turns off, remove the HEETS stick and recharge your device, ready for next time.

Charging your IQOS 2.4 PLUS

Take out your used HEETS tobacco stick.
Put your IQOS 2.4 PLUS Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing.
After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use
After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.

Cleaning your IQOS 2.4 PLUS

Wait for your IQOS 2.4 PLUS to cool down then slide the cap off.
Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you

Inserting your HEETS sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your HEETS stick into your IQOS 2.4 PLUS, don't twist or force it in.

Watch our Quick Start video

Keeping on top of your battery power

Charging your IQOS 2.4 PLUS daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Watch our How to Charge video

Starting up your IQOS 2.4 PLUS device

Press and hold the Holder button once, then release. Once the light stops flashing, it's ready to use.

Watch our Quick Start video

That’s not all.

There’s more useful information in our IQOS 2.4 Plus User Guide.

Our IQOS 2.4 Plus User Guide will let you delve deeper into how your device works and what it can do.

Download our IQOS 2.4 Plus User Guide

Something we haven’t covered?

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