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Why does autostart not work with my IQOS ILUMA?
If your IQOS ILUMA doesn't start on its own then please:
- Check that you’re only using TEREA sticks
- Make sure they’re being placed in the right direction in the holder
- Open the IQOS app and check if the autostart function has been accidentally deactivated
- Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
If the holder starts on its own without a TEREA stick inserted then please follow these steps:
- Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
- If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder
Remember, you can start your tobacco experience manually by inserting your TEREA stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our IQOS expert will fix the problem for you or call our Customer Care 1500-975.
If your device is experiencing issues or does not work check out the IQOS ILUMA warranty to find out if your device is still under warranty and can be replaced.
IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device.
Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
For more details, please refer to the Important Information section at iqos.com.
