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Why did I fail age-verification?

Purchasing tobacco in the UK requires you to be over the age of 18. As you are attempting to purchase tobacco online, we must verify that you are over the age of 18 before we can process your order. There are many reasons why you might fail but the most common reasons are if you have just moved to a new house, are not registered to vote, do not have a UK bank account or have changed your name.

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