We have introduced IQOS Customer Care Services for our registered customers to give you any assistance you may need. IQOS Customer Care Services are a set of complimentary services tailored around you including 12-month warranty for easy Device Replacement, Accidental Damage Coverage, International Assistance and IQOS Customer Care expert advice. All you need to do is register on IQOS.com.
What happens if I need any assistance while using IQOS?
Let's chat
Can’t find what you’re looking for?
Contact our Customer Care team
Live chat hours
- Monday to Friday 8am to 10pm
- Saturday and Sunday 10am to 6pm
