Back all questions Troubleshooting

What does the red light on my IQOS 2.4 PLUS Holder mean?

IQOS 2.4 Plus Red Light on Holder
If you see a steady or blinking red light, it could mean that:
  • Your Holder is not charged
  • Your IQOS device is too cold or too hot)
  • you pressed the Holder button while you were using it, or
  • there’s a problem with the Holder.
There are a few things you can try to fix the issue:
  • Check that your IQOS 2.4 PLUS Pocket Charger is switched ON and has enough power.
  • Place the IQOS 2.4 PLUS Holder in the Pocket Charger and wait until it’s fully charged (up to 4 minutes).
  • Make sure your IQOS 2.4 PLUS Holder’s electric contact is clean.
  • Reset your IQOS device
Still no luck?
We’re here to help - get in touch with our Customer Support Team or visit an IQOS Store

Was this information helpful?

Glad to know this article helped

Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours

  • Monday to Friday 8am to 10pm
  • Saturday and Sunday 10am to 6pm