What does the red light on my IQOS 2.4 PLUS Holder mean?

If you see a steady or blinking red light, it could mean that:

• Your Holder is not charged
• Your IQOS device is too cold or too hot)
• you pressed the Holder button while you were using it, or
• there’s a problem with the Holder.

There are a few things you can try to fix the issue:

• Check that your IQOS 2.4 PLUS Pocket Charger is switched ON and has enough power.
• Place the IQOS 2.4 PLUS Holder in the Pocket Charger and wait until it’s fully charged (up to 4 minutes).
• Make sure your IQOS 2.4 PLUS Holder’s electric contact is clean.
• Reset your IQOS device . 

Still no luck?
We’re here to help - get in touch with our Customer Support Team or visit an IQOS Store

Go to Store Locator Go to Home Page