AC Power Adaptor is now sold separately. For safe use and optimal charging, you have three options:
1. use the AC Power Adaptor from the previous IQOS devices (IQOS 3, IQOS 3 DUO, IQOS 3 MULTI, IQOS ORIGINALS DUO & IQOS ORIGINALS ONE, IQOS ILUMA).
2. purchase it separately in IQOS stores or on iqos.com
3. use a 3rd party Certified AC Power Adaptor (5V 2A with the safety certification mark – widely available in major convenience stores)
Regardless the option, ensure that the charging port of the device is clean and does not have dirt, particles, or dust in it.
If you use a 3rd party Certified AC Power Adaptor, please, ensure it:
• supplies 10W (5V 2A - 5 Volts 2 Ampers. Indicated on the packaging on the AC Power Adaptor itself).
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE or UKCA conformity symbol)
• is compatible with the IQOS™ cable (type C)
• is not using lower power. It will increase the charging time, may cause unproper charging, malfunction or may pose safety risks.
You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself.
Regardless the option, ensure that the USB port of the device is clean and does not have dirt, particles or dust in it.
