Back all questions Service

I Was Part Of The Previous IQOS CLUB And Had Points And A Membership Level (Silver/Gold/Platinum). What Happens To My Points And Membership Level Now And Have I Lost The Benefits Associated With My Previous Membership Level?

With the launch of the new IQOS CLUB, the old points system and membership levels (Silver/Gold/Platinum) have been fully retired. You will no longer see points or your membership level in your account. 

 

However, you will still continue to receive the benefits associated with your previous membership level (member pricing, free delivery and birthday offer). These benefits have been carried over into the new IQOS CLUB.  

 

The second device offer associated with the previous IQOS CLUB will not be carried over into the new IQOS CLUB. As stated in the previous IQOS CLUB T&Cs, this benefit was only available to IQOS CLUB members that met all eligibility criteria on or before 27 March 2026.  

Go to Store Locator Go to Store Locator Go to Home Page Go to Home Page

Was this information helpful?

YES
NO

Glad to know this article helped

Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours

  • Monday to Friday 8am to 10pm
  • Saturday and Sunday 10am to 6pm