Where Can I Try IQOS Before I Buy?

By Gavin Balson


Interested in IQOS but want to try it in the comfort of your own home before committing to the device?


The IQOS Try Before You Buy home trial is a 14-day trial that makes it easy for you to experience IQOS, when it’s convenient for you. Select your device, pay £10 to start the trial and we’ll deliver your kit to your door. After two weeks, you can pay for your device or return it at no charge. The choice is entirely yours. You can experience IQOS at home, with personalised support from our experts, making it easier for you to purchase with confidence.

Switching the way you consume tobacco is not easy and that’s why we’ve developed the IQOS Try Before You Buy Home Trial to help you along the way.


Try Before You Buy in Four Simple Steps:

  • Pay just £10 upfront to cover the cost of 2 packs of HEETS that you’ll use during the trial and take home our latest model, the IQOS 3.
  • Free delivery: Your package will be dispatched within 1-2 business days by next day delivery. Try the IQOS device in the comfort of your home for two whole weeks.
  • Access guidance when you need it: During your 14 day trial, access virtual coaching, online tutorials and support material. Your personal virtual coach will guide you through the crucial first fourteen days, increasing your chances of converting completely to IQOS.
  • Keep the device or simply return it: Once your fourteen days are up, you can buy the device and keep it, or simply return it using a prepaid return label.


A Trial with a Difference – Useful Advice Tailored to You.

Your personal virtual coach will guide you throughout.

The role of the IQOS personal virtual coach is not to sell you the IQOS device, but to help you switch to an alternate way of using tobacco. This personal coach will guide you for the first fourteen days of your IQOS journey – in our experience this is the most crucial period in determining if you’ll be able to convert fully to IQOS. And about 80% of those who trial IQOS for 14 days end up keeping the device.* Your coach will contact you however you’d like, whether it be by email, phone, SMS, WhatsApp, or video chat, showing you how to use the device, and providing useful tips and tricks to get you started on your IQOS journey.


Why Should You Choose the Try IQOS Before You Buy Home Trial?

  • It’s easy – with free delivery to your door and free returns.
  • It’s convenient – because you can try IQOS when and where it suits you.
  • It’s tailored – with a personal virtual coach there to guide you plus the option of online tutorials and support material, if you prefer.
  • It’s a 14 day home trial – so you can experience IQOS in the comfort of your own home for two whole weeks.
  • It gives you the confidence to choose – because you can see the device, try the HEETS and ask for advice before you make an informed decision at the end of the trial.

If you have any questions about the Try IQOS Before You Buy Home Trial, please contact our dedicated team via e-mail. Alternatively, you can always visit one of our IQOS stores for face to face support or contact the IQOS Care Team by phone at 0800 432 0000.


*PMI estimates

IQOS Canary Wharf is now open. With plenty to sing about.

Canary Wharf is now best known as London’s financial hub, and it now contains our sixth IQOS London store! Click to find out more.

Read Article

Say Goodbye to Bulky Devices

Why carry around bulky technology when you don't have to? Our IQOS 3 and IQOS 3 MULTI products are both compact and portable, click to read more.

Read Article

IQOS Accessories - Which One Suits You?

The kind of accessory you require for your IQOS device may depend on the kind of person you are. Find out more about our accessories here.

Read Article

Learn about heated tobacco
Learn about heated tobacco

What is heated tobacco?

Try IQOS for £10
Try IQOS for £10

Try now for 14 days

Discover the benefits of IQOS
Discover the benefits of IQOS

Why switch to IQOS?