IQOS orders
Everything to know to easily place, track, and manage IQOS orders—all in one place.
Your IQOS order. Your way.
Whether you want to top up with tobacco sticks, try out a new IQOS device, or personalise your IQOS with accessories, we make it simple for you to confidently buy what you want.
Online, anytime
Convenient, secure: Add to cart, check out in minutes, and we’ll deliver.
IQOS Stores
Get to know IQOS first-hand and find your perfect match with expert advice.
Product availability may vary by channel. Some devices and consumables may only be available on our website or in IQOS Stores.
Place IQOS orders in a few easy steps.
Life moves fast; too much to do, not enough time. That’s why we offer a quick online process to effortlessly place IQOS orders with flexible ways to pay and the ability to manage and track orders at your fingertips.
Keep an eye on your order.
We’ll email confirmation with all the details you need to track orders. You can log in to your profile at any time to check your order status.
Check current orders
Once logged in, you’ll find:
Order details
- Order number (unique ID).
- Date the order was placed.
- Items ordered: Products, quantity, and item-specific status.
- Order status: Processing, out for delivery, or delivered.
Billing information
- Payment method used.
- Total cost, including taxes and delivery fee.
- Any discounts applied.
Delivery information
- Delivery method and address with option to edit, if possible.
- Tracking progress bar to monitor.
Please note:
- At the time of delivery, you will need to show your ID for age verification.
- No-one else can accept IQOS deliveries on your behalf.
Easily manage your order online.
Once you place an order, we’ll email confirmation with all the details you need to track delivery and stay in the loop. You can also log in to your IQOS profile at any time to manage an order.
Manage an order
You can effortlessly:
- Track an order in transit. Find out more about IQOS deliveries
- Cancel an order and get refunded, if not dispatched yet.
- Edit delivery address, if the order hasn’t been dispatched yet.
- View order history and quickly reorder a previous purchase.
- Subscribe for Auto Delivery.
Please note:
- At the time of delivery, you will need to show your ID for age verification.
- No-one else can accept IQOS deliveries on your behalf.
- Tracking number and link to monitor.
IQOS deliveries made easy.
Quick payments and easy refunds.
We offer trusted payment methods. And if you change your mind, we can refund you if conditions are met.
Check payment or refund status
Choose any of our secure payment options:
- Bank card (credit/debit): Visa or Mastercard
- Direct debit
- Cash on delivery
- Pay Later with Valu
Please note:
- At the time of delivery, you will need to show your ID for age verification.
- No-one else can accept IQOS deliveries on your behalf.
Enjoy an instant, one-time saving when you enter a valid discount code at checkout.
No code? Smile because we run special offers online and in-store to give you even better deals. Find a discount code in our emails either way, the device you want you love can be yours for less.
Types of IQOS discount codes
Promo codes
Subscribe to our IQOS emails to get promo codes or find them on our website for special offers. When shopping online, enter an IQOS promo code at checkout in the promo code box to apply your discount instantly. Keep in mind, our promo codes may have an expiration date and can’t usually be combined with other offers.
Subscribe to IQOS emails
Referral codes
When you register an IQOS account online, a unique referral code is generated, which can be shared with up to 15 adult smokers keen to stop smoking and start their smoke-free journey for less. New to IQOS? Ask an adult friend who’s already enjoying IQOS to share their unique referral code with you, so you can save on your first IQOS starter kit. The referral code can be applied once at checkout and you’ll both be rewarded.
Note: A referral code cannot be used in combination with other codes.
Learn more about the IQOS Referral Programme
First select the IQOS ILUMA i model that you wish to buy. You’ll need to choose your preferred device colour and choose 2 TEREA packs of your choice to add the Discovery Bundle to the cart. After adding the items to your cart, a confirmation message will appear.
If you mistakenly entered a product into your cart, select 'Remove' under the single product at the shopping basket. Your cart will be updated automatically.
If you have a discount code, you can enter it on the shopping cart page in the section 'Enter the promo code', and after applying the code, a message will appear to inform you of the correct entry. To proceed with the payment, select 'Proceed to checkout'. Enter your details and your shipping address and finally choose the payment method you
want to use. At this point you will be directed to the final page with a summary of your order.
After placing the order, you will receive two emails: the first communication will include the summary of the order and confirmation of payment; the second communication will include the delivery details of your order once the order has been dispatched. If you don't receive these, check your Spam folder.
To place an order on IQOS.com, you must be a registered user. You can register directly on our website, in the 'Sign in / Register' section, by selecting 'Register'. At the end of the registration, you will receive an email with a code to enter to validate your email and confirm your profile. Once your email address is verified, you will need to complete an age verification check before purchasing online.
If you already have an IQOS account, instead, simply log in with your email address and password. If you have forgotten your password, click on 'Forgot your password' to receive an email that will allow you to create a new one.
We offer a 3-minute order cancellation grace period for all orders placed. Within these 3 minutes after order placement, you can cancel the order by selecting this option on the ‘My Orders’ section under ‘My Account’. After this 3-minute period, an order that has already been placed can no longer be changed or cancelled. If possible, please refuse to accept the package upon delivery. If you have already received the package, you have the right to change your mind and return the product no later than 14 days after the day on which you received the product (the product must be unused).
Yes, you can track your order. Once your order has been packed and dispatched for delivery, it will be updated in the 'My Orders' section of your account. As your parcel is then processed and fulfilled by our third-party carrier, you will continue to receive tracking updates.
Other related topics.
IQOS deliveries
From tracking to timing, get all the information you need to follow your IQOS order’s journey.
Need more support?
Get help with your IQOS order, delivery, or return via any of our self-service channels.