Care you can count on.

Care you can count on.

A person holding an unopened IQOS device box.

First steps to start with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

Learn more

A woman holding an IQOS device looking at a laptop.

Self-diagnose your IQOS ILUMA PRIME

Sometimes a quick is all it takes., let us help you troubleshoot your IQOS ILUMA device. 

Learn more

One person handing an IQOS device box to a smiling woman.

Rapid replacement for your IQOS ILUMA PRIME

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more 

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance for your IQOS ILUMA PRIME

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

Girl unpacking her IQOS device

myIQOS

Care you can count on. Privileges to inspire you.

Learn more


A man sitting on a couch looking at a laptop.

Firmware Upgrade for IQOS ILUMA PRIME

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Learn more

Hands unboxing an IQOS device.

First steps to start with your IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS ILUMA, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

Learn more

A woman holding an IQOS device looking at a laptop.

Self-diagnose your IQOS ILUMA

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device. 

Learn more

One person handing an IQOS device box to a smiling woman.

Rapid replacement for your IQOS ILUMA

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance for your IQOS ILUMA

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

Girl unpacking her IQOS device

myIQOS

Care you can count on. Privileges to inspire you.

Learn more

A man sitting on a couch looking at a laptop.

Firmware Upgrade for IQOS ILUMA

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Learn more

A hand holding a Pebble Beige IQOS ONE device.

First steps to start with your IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS ILUMA ONE, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

Learn more

A hand holding a smartphone.

Self-diagnose your IQOS ILUMA ONE

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device. 

Learn more

One person handing an IQOS device box to a smiling woman.

Rapid replacement for your IQOS ILUMA ONE

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance for your IQOS ILUMA ONE

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

Girl unpacking her IQOS device

myIQOS

Care you can count on. Privileges to inspire you.

Learn more

A man sitting on a couch looking at a laptop.

Firmware Upgrade for IQOS ILUMA ONE

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Learn more

Blond girl with her golden IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Blond woman opening her gold IQOS device

IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

Learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device. 

Learn more

Girl smiling with and IQOS box in her hands

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

Learn more

Girl unpacking her IQOS device

myIQOS

Care you can count on. Privileges to inspire you.

Learn more

A person connecting his IQOS device to a laptop

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware in the IQOS app. Log in required. 

I want to update

Woman is cleaning her IQOS device

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find store

Blond girl with her golden IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Blond woman opening her gold IQOS device

IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

Learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device. 

Learn more

Girl smiling with and IQOS box in her hands

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

Learn more

Girl unpacking her IQOS device

myIQOS

Care you can count on. Privileges to inspire you.

Learn more

A person connecting his IQOS device to a laptop

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware in the IQOS app. Log in required. 

I want to update

Woman is cleaning her IQOS device

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find store

Blond girl with her golden IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Blond woman opening her gold IQOS device

IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

Learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device. 

Learn more

Girl smiling with and IQOS box in her hands

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

Learn more

Girl unpacking her IQOS device

myIQOS

Care you can count on. Privileges to inspire you.

Learn more

A person connecting his IQOS device to a laptop

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware in the IQOS app. Log in required. 

I want to update

Woman is cleaning her IQOS device

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find store

Blond girl with her golden IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Blond woman opening her gold IQOS device

IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

Learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device. 

Learn more

Girl smiling with and IQOS box in her hands

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

Learn more

Girl unpacking her IQOS device

myIQOS

Care you can count on. Privileges to inspire you.

Learn more

A person connecting his IQOS device to a laptop

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware in the IQOS app. Log in required. 

I want to update

Woman is cleaning her IQOS device

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find store

Blond girl with her golden IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Blond woman opening her gold IQOS device

IQOS app

Discover the new IQOS App with which you will get the best technical support and personalized maintenance so that your device is always ready.

Learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device. 

Go to online diagnostic

Girl smiling with and IQOS box in her hands

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

Learn more

Girl unpacking her IQOS device

myIQOS

Care you can count on. Privileges to inspire you.

Learn more

A person connecting his IQOS device to a laptop

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware in the IQOS app. Log in required. 

I want to update

Got a question?
Find the answer in our FAQs.

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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

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Use our live chat

Chat to our IQOS experts in real time.  They are available Monday to Friday 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00. Give them a message and they’ll say hello within seconds. 

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