Where Can I Find My Order Number, and How Can I Change the Shipping Address for My Order?

After logging into your user account at www.iqos.com, you can find your order number in the "ORDER HISTORY" section. Furthermore, the order number is listed in the order confirmation letter we send to your email address.

The delivery address will be provided to the authorized courier delivery after an order is placed, and delivery is scheduled in advance using that information. Therefore, the address listed must be accurate.

What Happens if the Stated Address Needs to Be Changed but the Order Has Already Been Done?

Call our hotline at 1500-975, and we'll do our best to ensure that your order reaches the accurate address you provide.